Hotel Assessor "Mystery guest"

4 mesi fa

Milan, Italia Ecolab A tempo pieno
JOB DESCRIPTION

EcoSure - a division of Ecolab and an industry leader in quality-assurance examinations for various brand assurance programs. Our specialists are unique safety experts on whom our clients in the hospitality industry rely. We are looking for professionals to provide customized, comprehensive on-site evaluations and training to help our clients maintain the highest standards in cleanliness, guest experience and brand protection. These programs help our clients meet their expected quality standards through on-site evaluations and customized training programs.

We are looking for individuals who have experience leading operations teams at hotels & resorts with a proven track record of success. Understanding the culture and standards it takes to deliver exceptional service.

We are looking for motivated, ambitious individuals who are ready to travel and work independently on a sub-contractor, part-time and/ or project basis. The Assessor must have excellent judgment and analytical abilities, be well spoken, and have the ability to lead discussions with clients on business priorities in a friendly, empathetic, and professional manner.

Professionals are paid a daily rate and reimbursed for all examination related services upon successful completion of the project.

What you will do:

Responsible for developing and producing accurate and consistent evaluations that include written reports in English and/or local language to meet the unique expectations for each client.

Exercise high level of judgment and discretion in evaluating the clients’ business operations and service, determining and recommending areas of improvement, and determining how to best communicate findings and recommendations.

Utilize hospitality industry knowledge to develop and deliver meaningful and accurate summary presentations of each evaluation finding to key property/location level executives.

The Assessor must interact with property/location management to review assessment data and must independently recommend strategies and suggestions for improvement

Contribute to building strong client relationships through interactions with clients’ personnel in a professional manner and demonstration of industry and functional knowledge

What you need to be successful

As an Independent Contractor, it's expected that you have your own company. However, we expect our contractors to have previous experience in a hospitality, tourism, retail or other customer service leadership role within the hotel or retail sector Proven management success within hotels/restaurants or retail and ability to analyze and synthesize data Proficiency with all current Microsoft Office programs and technology, including, but not limited to iPad / tablet / notebook functionality Excellent communication skills (written and verbal, well versed in English) with strong analytic and presentation abilities. Must be well-spoken, knowledgeable, and able to develop and present examination results in a friendly, empathetic, and helpful manner. Ability to operate independently and without direct supervision, while adhering to strict deadlines Ability to exercise discretion and independent judgment by using industry knowledge and fully comprehending clients’ business models and needs There is an expectation to travel for every assessment, all Independent Contractors will need a valid passport and valid driver’s licence Willingness to travel constantly. Assignments could vary from one field assessment to 15 field assessments per month. No immigration sponsorship available

This position will partner with Ecolab on an independent consulting basis


Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

  • Guest Relations Specialist

    4 settimane fa

    Milan, Italia Armani Hotel Milano A tempo pieno

    Position: Guest Relations SpecialistJob Type: Permanent, Full TimeLocation: MilanAs a Guest Relations Specialist, you will play a pivotal role in ensuring exceptional communication and support for our esteemed guests. Your responsibilities will include:Providing outstanding service and assistance to guests, addressing inquiries and concerns with...

  • Financial Controller

    1 mese fa

    Milan, Italia MALO Srl A tempo pieno

    MALO HR aiutale aziende a crescere non soltanto numericamente ma soprattutto in termini diqualità. Non ci proponiamo come un'azienda di recruiting per il cliente, macome un vero e proprio ufficio risorse umane che diventerà parte integrante dell'aziendastessa.Per un nostroimportante cliente operante in ambito Digital Tech, cerchiamo un/a: FINANCIAL...

  • Financial Controller

    2 mesi fa

    Milan, Italia MALO Srl A tempo pieno

    MALO HR aiutale aziende a crescere non soltanto numericamente ma soprattutto in termini diqualità. Non ci proponiamo come un'azienda di recruiting per il cliente, macome un vero e proprio ufficio risorse umane che diventerà parte integrante dell'aziendastessa.Per un nostroimportante cliente operante in ambito Digital Tech, cerchiamo un/a: FINANCIAL...

  • Guest Communication Agent

    4 settimane fa

    Milan, Provincia di Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Communication Agent to join our Lifestyle Department. MAIN RESPONSIBILITIES • Answer phone calls in an efficient and friendly manner. • Handle guests’ requests in an appropriate manner. • Accept and deliver wake-up calls,...

  • Guest Communication Agent

    4 settimane fa

    Milan, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Communication Agent to join our Lifestyle Department.MAIN RESPONSIBILITIES• Answer phone calls in an efficient and friendly manner.• Handle guests’ requests in an appropriate manner.• Accept and deliver wake-up calls, messages...

  • Guest Assistant

    2 settimane fa

    Milan, Italia Randstad A tempo pieno

    Randstad Italia è alla ricerca di una risorsa da inserire come Guest Assistant per importante azienda cliente operante nel settore alberghiero 5 stelle lusso a Milano.  Orario di lavoro: Full-time 40 ore settimanali su turni con possibile turno notturno all’occorrenza.  Accoglienza degli ospiti secondo gli standard aziendali, aiutandoli con i...

  • Guest Assistant

    2 mesi fa

    Milan, Italia Randstad A tempo pieno

    Randstad Italia è alla ricerca di una risorsa da inserire come Guest Assistant per importante azienda cliente operante nel settore alberghiero 5 stelle lusso a Milano.  Orario di lavoro: Full-time 40 ore settimanali su turni con possibile turno notturno all’occorrenza. RAL 24K Accoglienza degli ospiti secondo gli standard aziendali, aiutandoli con i...

  • Night Manager

    1 mese fa

    Milan, Italia Excelsior Hotel Gallia a Luxury Collection Hotel Milan A tempo pieno

    Job Number24132643Job CategoryRooms & Guest Services OperationsLocationExcelsior Hotel Gallia a Luxury Collection Hotel Milan, Piazza Duca D''Aosta 9, Milan, Milano, ItalyScheduleFull-TimeLocated Remotely?NRelocation?NPosition TypeManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations during the overnight shift....

  • Guest Service Line

    5 mesi fa

    Milan, Italia Meliá Hotels International A tempo pieno

    Mission: The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction.  What will I be doing? Comply with the customer service strategy through the established telephone line, efficiently managing all guest...

  • Night Manager

    4 settimane fa

    Milan, Italia Excelsior Hotel Gallia a Luxury Collection Hotel Milan A tempo pieno

    Job Number 24132643Job Category Rooms & Guest Services OperationsLocation Excelsior Hotel Gallia a Luxury Collection Hotel Milan, Piazza Duca D'Aosta 9, Milan, Milano, Italy Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY  Serves as the property Manager on Duty and oversees all property operations during the...

  • Hotel Assessor Italy

    4 mesi fa

    Milan, Italia Ecolab A tempo pieno

    JOB DESCRIPTION Ecolab is seeking a Brand Protection Advisor to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality....

  • Concierge/ Guest Assistant Luxury Hotel

    3 settimane fa

    Milan, Italia Adecco Filiale di Roma Retail A tempo pieno

    Adecco Italia Spa ricerca per una struttura prestigiosa e di lusso per la città di Milano un/una: Concierge / Guest Assistant La risorsa ricercata avrà come responsabilità principali: • Soddisfare le diverse richieste o necessità degli ospiti che alloggiano nella struttura; • Garantire un servizio di eccellenza nella cura e nell'assistenza dei...

  • Guest Experience Supervisor

    4 mesi fa

    Milan, Italia Marriott International A tempo pieno

    Part of the Luxury Group of Marriott International Casa Brera is currently recruiting Guest Experience Supervisor to join the pre-opening team made of modern and authentic hospitality professionals. Reporting to Front Desk Manager, the role will cover both front desk and guest services supervisory tasks.  This is full-time position, 5 days a week with 2...

  • Guest Experience Agent

    3 mesi fa

    Milan, Italia Marriott International A tempo pieno

    Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting Guest Experience Agent to join the pre-opening team made of modern and authentic hospitality professionals. Reporting to Front Desk Manager, the role will cover both front desk and guest services tasks.  This is full-time position, 5 days a week with 2 days off.  ...

  • Reservations Advisor

    4 settimane fa

    Milan, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservation Avisor in the Reservation department.MAIN RESPONSIBILITIES• Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times;• Answer and converse with...

  • Front Office Agent

    1 mese fa

    Milan, Provincia di Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department. • Be located in the Hotel Lobby in order to assist guests whenever required. • Welcome and handle all walk-ins. • Support the LSM and ALSM with any administrative duties. • Run...

  • F&B Hostess

    4 mesi fa

    Milan, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a F&B Hostess in the Food & Beverage Department. We are looking for a candidate who has a passion for delivering great customer service and excellent communication skills.MAIN RESPONSIBILITIES• Check guest reservation book and track occupancy...

  • Reservations Advisor

    1 mese fa

    Milan, Provincia di Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservation Avisor in the Reservation department. MAIN RESPONSIBILITIES • Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times; • Answer and converse with...

  • Front Office Agent

    1 mese fa

    Milan, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department.• Be located in the Hotel Lobby in order to assist guests whenever required.• Welcome and handle all walk-ins.• Support the LSM and ALSM with any administrative duties.• Run required...

  • Reservations Advisor

    3 mesi fa

    Milan, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservation Avisor in the Reservation department.MAIN RESPONSIBILITIES• Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times;• Answer and converse with...