Night Manager

3 settimane fa

Milan, Italia Excelsior Hotel Gallia a Luxury Collection Hotel Milan A tempo pieno
Job Number 24132643
Job Category Rooms & Guest Services Operations
Location Excelsior Hotel Gallia a Luxury Collection Hotel Milan, Piazza Duca D'Aosta 9, Milan, Milano, Italy
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

 

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

 

CANDIDATE PROFILE 

 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

 

CORE WORK ACTIVITIES

 

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.

• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).

• Ensures employees are working in a safe environment.

• Manages all period-end inventories.

 

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.

• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.

• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.

• Administers plans and actions to keep chargebacks and rebates to a minimum.

• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.

• Manages employee hours.

• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

 

Supporting Human Resources Activities

• Promotes participation in property safety-related programs.

• Monitors employee attendance and records absences/tardiness.

• Promotes teamwork and employee morale.

• Keeps employees informed regarding new operational procedures, standards, or programs.

• Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).

• Ensures all employees have complete knowledge of emergency procedures.

• Encourages employee relations through gifts, parties, outings.

• Creates incentives that will promote better service and profit for the property.

• Assists operations manager in processing employee payroll weekly.

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Night Auditor

    1 mese fa

    Milan, Italia Armani Hotel Milano A tempo pieno

    An exciting opportunity has arisen for a Night Auditor role at Armani Hotel Milano.The ideal candidate is passionate for the hospitality business and willing to provide authentic, luxury experiences in this world-renowned destination to our guests, demonstrating care, confidence, curiosity and community.The Night Auditor reports to the Lifestyle Manager.Main...

  • Night Manager

    3 mesi fa

    Milan, Italia Marriott International A tempo pieno

    JOB SUMMARY Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and...

  • Night Manager

    1 mese fa

    Milan, Italia Excelsior Hotel Gallia a Luxury Collection Hotel Milan A tempo pieno

    Job Number24132643Job CategoryRooms & Guest Services OperationsLocationExcelsior Hotel Gallia a Luxury Collection Hotel Milan, Piazza Duca D''Aosta 9, Milan, Milano, ItalyScheduleFull-TimeLocated Remotely?NRelocation?NPosition TypeManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations during the overnight shift....

  • Night Auditor

    1 mese fa

    Milan, Italia Excelsior Hotel Gallia a Luxury Collection Hotel Milan A tempo pieno

    Job Number24132621Job CategoryFinance & AccountingLocationExcelsior Hotel Gallia a Luxury Collection Hotel Milan, Piazza Duca D''Aosta 9, Milan, Milano, ItalyScheduleFull-TimeLocated Remotely?NRelocation?NPosition TypeNon-ManagementPOSITION SUMMARYComplete end-of-day activities including posting charges to accounts, running night audit backup, and roll the...

  • Night Lifestyle Manager, Milan

    4 mesi fa

    Milan, Italia Quintessentially A tempo pieno

    Our Members are based around the globe, and place a variety of lifestyle & leisure-related requests for assistance with our Lifestyle Management team. They can do this via telephone or email which will be received, acknowledged, researched & actioned by a team of Lifestyle Managers in a timely manner as agreed with the Member. The hours for this role are...

  • Night Auditor

    3 settimane fa

    Milan, Italia Excelsior Hotel Gallia a Luxury Collection Hotel Milan A tempo pieno

    Job Number 24132621Job Category Finance & AccountingLocation Excelsior Hotel Gallia a Luxury Collection Hotel Milan, Piazza Duca D'Aosta 9, Milan, Milano, Italy Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY  Complete end-of-day activities including posting charges to accounts, running night audit backup,...

  • Night Auditor

    1 settimana fa

    Milan, Italia Marriott A tempo pieno

    Job Number 24158392 Job Category Finance & Accounting Location Excelsior Hotel Gallia a Luxury Collection Hotel Milan, Piazza Duca D'Aosta 9, Milan, Milano, Italy Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Complete end-of-day activities including posting charges to...

  • Overnight Operations Manager

    4 settimane fa

    Milan, Italia Excelsior Hotel Gallia a Luxury Collection Hotel Milan A tempo pieno

    Job Overview:As the Overnight Operations Manager, you will serve as the primary authority overseeing all hotel functions during the night shift. Your role is pivotal in ensuring that our guests receive the highest standards of hospitality and service throughout their stay.Key Responsibilities:Act as the Manager on Duty, addressing any guest or operational...

  • Front Office Manager

    3 mesi fa

    Milan, Italia AROSA Lago di Garda A tempo pieno

    In our resorts, guests experience an unforgettable time: right on their doorstep, active, emotional, with fun, excitement, style and a high feel-good factor._ - Our employees should also feel comfortable. They are team builders, entrepreneurs - and above all, they are passionate hosts._ - Our guests feel this in the positive charisma and personal commitment....

  • Solution Account Manager

    4 mesi fa

    Milan, Italia Adobe A tempo pieno

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Assistant Marketing Manager

    3 mesi fa

    Milan, Italia Marriott International A tempo pieno

    Casa Brera is currently recruiting an Assistant Marketing Manager to join the pre-opening team made of modern and authentic hospitality professionals. Reporting to the Director of Marketing, the Assistant Marketing Manager is responsible for creating and executing property-level communications.  This is a full-time position, 5 days a week with 2 days...

  • Deputy Outlet Manager

    3 mesi fa

    Milan, Italia Marriott International A tempo pieno

    Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting Deputy Outlet Managers to join the pre-opening team made of modern and authentic hospitality professionals. Reporting to the F&B Outlets Manager, the ideal candidate has a 360° understanding of luxury lifestyle hospitality and national and international experience in...

  • Deputy Oultet Manager

    2 settimane fa

    Milan, Italia Marriott A tempo pieno

    Job Number 24154440 Job Category Food and Beverage & Culinary Location Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy Schedule Full-Time Located Remotely? N Relocation? N Position Type Management Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting Deputy Outlet Managers to join a team...

  • Magazziniere responsabile

    4 mesi fa

    Milan, Italia Soplaya A tempo pieno

    Chi cerchiamo Stiamo cercando il nostro day planner (supervisor diurno) da integrare nel team operativo che sarà responsabile di garantire il successo delle consegne mantenendo la promessa ai clienti di un On Time In Full superiore al 97%. L'inserimento iniziale è di 40 ore a tempo determinato con obiettivo di trasformazione a tempo indeterminato full time...

  • Magazziniere responsabile

    4 mesi fa

    Milan, Italia Soplaya A tempo pieno

    Chi cerchiamoStiamo cercando il nostro day planner (supervisor diurno) da integrare nel team operativo che sarà responsabile di garantire il successo delle consegne mantenendo la promessa ai clienti di un On Time In Full superiore al 97%.L'inserimento iniziale è di 40 ore a tempo determinato con obiettivo di trasformazione a tempo indeterminato full time...

  • Guest Experience Supervisor

    3 mesi fa

    Milan, Italia Marriott International A tempo pieno

    Part of the Luxury Group of Marriott International Casa Brera is currently recruiting Guest Experience Supervisor to join the pre-opening team made of modern and authentic hospitality professionals. Reporting to Front Desk Manager, the role will cover both front desk and guest services supervisory tasks.  This is full-time position, 5 days a week with 2...

  • Receiving Clerk

    3 mesi fa

    Milan, Italia Marriott International A tempo pieno

    Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting two Receiving Clerks to join the pre-opening team made of modern and authentic hospitality professionals. Reporting to Purchasing Manager, the role is responsible for processing deliveries, incoming freight based on invoice and receiving reports. This is full-time...

  • F&B Service Expert

    2 settimane fa

    Milan, Italia Marriott International A tempo pieno

    Job Number 24154404Job Category Food and Beverage & CulinaryLocation Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPart of the Luxury Group of Marriott International, Casa Brera is currently recruiting Food Service Experts to join a team made of modern and...

  • F&B Service Expert

    2 settimane fa

    Milan, Italia Marriott A tempo pieno

    Job Number 24154404 Job Category Food and Beverage & Culinary Location Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting Food Service Experts to join a team...

  • F&B Service Supervisor

    2 settimane fa

    Milan, Italia Marriott A tempo pieno

    Job Number 24154395 Job Category Food and Beverage & Culinary Location Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting two F&B Service Supervisors to join...