Customer Experience Specialist

1 mese fa


Turin, Italia Italdesign A tempo pieno
Responsibilities Definition ad development of Customer experience activities; Knowledge and autonomous management of different project methodologies:

o Clinics* development: Screener preparation, Method guide preparation, Material for studies conduction, Data analysis, Report preparation;

o Research activities;

o Benchmarking.

*Clinics can be required are the following:

- Surveys and Interviews (remote or on-site);

- Usage Context Analysis (remote or on-site);

- Focus group (remote or on-site);

- Ideation workshop (remote or on-site);

- Prototype testing (digital and/or physical);

Depending on the method, the following additional specific requirements may apply:

- Expert workshop (remote or on-site)

- Analysis of existing internal content;

- Analysis of existing external content;

- Competitors analysis.

Track and solve issues through various phases and travel to customer sites to agreed Project content.

Requirements

Key requirements

At least 2 years of work experience in the UX research; Experience in ergonomics definition and validation in transportation fields; Experience on concept phase process and milestones; High level experience in management survey Data; High level skills in Excel Data management; High level skills in analytics tools; Ability to prepare presentations with Microsoft Power Point; Knowledge of Office Suite;

Preferential requirements

Problem solving and decision making; Experience in managing high level of interfunctional development and reporting to senior management; Ability to work in team and Public Speaking; Technical presentation and goal-oriented; Development of the customer-centric perspective according to ISO 9241-210; SPSS experience; Certification CPUE-FL issued by the institution GASQ, or certification CPUX-F issued by the institution UXQB (UXQCC can be the general name of both certifications for Usability Engineering and User Experience).

Other Informations

Education: Master’s degree in Psychology or Sociology / Data science and UX fields.

Language skills: Fluent knowledge of written and spoken Italian and English are required.

(English professional level - at least B2). Knowledge of German would be appreciated.

Workplace: Moncalieri (TO) and availability to travel.

Benefit: continuous training (technical, soft and languages skills), company canteen, health insurance, car leasing program, smart working, flexible benefits, good work-life balance

Italdesign is committed to create an inclusive, diverse and safe workplace, and we are proud to be an equal opportunity employer (L.903/77).



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