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Customer Success Manager AWS

3 mesi fa

San Giuliano Milanese, Italia TD SYNNEX Italy s.r.l. A tempo pieno
Weâre TD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem. Weâre 23,000 of the IT industryâs best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. Weâre an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. At our core, weâre a company that cares.

What's On Offer

Our employees tell us TD SYNNEX is a great place to work due to the strong team environments, the family feel to the organisation, the flexibility available (regardless of gender) and the caring and supportive nature of our managers and colleagues.

We all pitch in to assist others as needed We also offer great learning opportunities to grow professionally and personally through dedicated learning platforms, focused development plans and from your colleagues.

Job Purpose:  

The AWS Customer Success manager is responsible to optimize the business processes required for the businesses, platform and vendor integration, optimized processes, customer engagement and Partners training. This includes offering shared support and Partner success through TD SYNNEX Italy.

An important role for this Partner success specialist will be to design and implement a scalable region operational processes and monitoring AWS service aligned to TD SYNNEXâs platform offerings.

The Specialist will work closely with internal departments and others to ensure appropriate understanding, documentation, and coordination of activities are achieved as applicable.

Responsabilities:

  • Scouting new partners with a proactive engagement

  • Onboarding, educating, creates adoption and act as a customer advocacy 

  • Own definition and design in central operations to support TD SYNNEX AWS Business.

  • Provide strategic processes and operational support to help drive success across the AWS portfolio, including innovative end-to-end monetization models for products, services, and solutions.

  • Design an intentional end to end customer experience to enable all the key customer touchpoint

  • âReview existing processes and provide advice in specialized subject areas, for example legal guidelines, internal compliance policies, services, platform support, or others as necessary.

  • Document all process accordingly:  Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard service level

  • Act as the business owner for operations system enablement.  Liaise with Platform teams and IT to drive the definition of system requirements, functional specs and deployment of the necessary revenue and pricing processes supporting our solution offering.

Knowledge Skills and Experience

  • Project Experience of managing the customer success software and tools. 

  • Provide quality, personalised customer experiences    

  • 5+ years of experience in the IT industry with channel and/or vendor at a business development level.

  • Previous experiences with AWS or other Hyperscalers will be evaluated as a priority.

  • AWS Cloud Practitoner Certified will be a plus

  • English and Italian professional proficiency is a MUST.

What do we offer:

  • Hybrid work - (2 days at the office, 3 days at home)

  • We value continuous learning and provide a clear progression plan.

  • health insurance and more

"At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required."

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Donât meet every single requirement? Apply anyway.

At TD SYNNEX, weâre proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If youâre excited about working for our company and believe youâre a good fit for this role, we encourage you to apply. You may be exactly the person weâre looking for