Customer Success Manager

2 ore fa

San Giuliano Milanese, Lombardia, Italia TD SYNNEX Italy s.r.l. A tempo pieno
Job Title: Customer Success Manager

TD SYNNEX Italy s.r.l. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for optimizing business processes, platform and vendor integration, and customer engagement.

Key Responsibilities:
  • Design and implement scalable region operational processes and monitoring AWS services aligned to TD SYNNEX's platform offerings.
  • Collaborate with internal departments and stakeholders to ensure appropriate understanding, documentation, and coordination of activities.
  • Own and coordinate several projects, briefings, and progress updates.
  • Provide strategic processes and operational support to drive success across the AWS portfolio.
  • Design an intentional end-to-end customer experience to enable all key customer touchpoints.
  • Review existing processes and provide advice in specialized subject areas, such as legal guidelines, internal compliance policies, services, platform support, or others as necessary.
Requirements:
  • Proven analytical and problem-solving abilities.
  • Exceptional customer service orientation.
  • Comfortable working in an international results-driven project organization.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Project experience managing customer success software and tools.
  • Experience in managing distant or virtual teams in a service desk environment preferred.
  • 5+ years of experience in the IT industry with channel and/or vendor at a business development level.
  • Previous experiences with AWS or other Hyperscalers will be evaluated as a priority.
  • AWS Cloud Practitioner Certified will be a plus.
  • English professional proficiency is a MUST.
  • Italian mother tongue.
What's In It For You?
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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