Customer Success Manager

1 settimana fa

San Giuliano Milanese, Lombardia, Italia TD SYNNEX A tempo pieno
We're a leading IT distributor and solutions aggregator for the IT ecosystem, with a strong passion for bringing compelling technology products, services and solutions to the world.

What We Offer

Our employees tell us TD SYNNEX is a great place to work due to the strong team environments, the family feel to the organisation, the flexibility available and the caring and supportive nature of our managers and colleagues. We all pitch in to assist others as needed. We also offer great learning opportunities to grow professionally and personally through dedicated learning platforms, focused development plans and from your colleagues.

We value Diversity, Equity and Inclusion (DEI) and have an established team to focus on a range of programs to assist those from diverse backgrounds to thrive in our workplace.

Job Purpose

The AWS Customer Success Manager is responsible for optimizing business processes required for the businesses, platform and vendor integration, optimized processes, customer engagement and Partners training. This includes offering shared support and Partner success through TD SYNNEX Italy.

An important role for this Partner success specialist will be to design and implement a scalable region operational processes and monitoring AWS service aligned to TD SYNNEX's platform offerings. The Specialist will work closely with internal departments and others to ensure appropriate understanding, documentation, and coordination of activities are achieved as applicable. The Specialist will own and coordinate several projects, briefings and progress updates. The specialist will collaborate with TD SYNNEX's Business Unit leaders, Marketing teams and vendors, to develop the right strategies, and to prepare internal systems and processes to launch platform products/services/programs/campaigns across Italy.

Key Responsibilities

Scouting new partners with a proactive engagement

Onboarding, educating, creates adoption and act as a customer advocacy

Own definition and design in central operations to support TD SYNNEX AWS Business.

Provide strategic processes and operational support to help drive success across the AWS portfolio, including innovative end-to-end monetization models for products, services, and solutions.

Provide quality, personalised customer experiences

Design an intentional end to end customer experience to enable all the key customer touchpoint

​Review existing processes and provide advice in specialized subject areas, for example legal guidelines, internal compliance policies, services, platform support, or others as necessary.

Document all process accordingly: Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard service level within the scope of order fullfilment and vendor and customer invoicing.

Act as the business owner for operations system enablement. Liaise with Platform teams and IT to drive the definition of system requirements, functional specs and deployment of the necessary revenue and pricing processes supporting our solution offering.

Manage constant communication with countries and other stakeholders around processes.

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