Customer Service Team Lead

5 giorni fa


Milan, Italia Abbott Laboratories A tempo pieno

Within Abbott's Structural Heart division, we are recruiting a Team Lead for the Customer service department. Within Structural Heart, we partner with some of the world's best specialists and care teams that we know, to repair the damage caused by structural heart diseases and help rebuild healthier heartsâthrough better therapies, better evidence, and better experience.

In this role, you will:

  • Management of a part of the country Customer Service department in order to provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints
  • Train, motivate and coach Customer Service Representatives to continuously improve the quality and productivity of department output and introduce innovative methods to support this effort
  • Develop strategies of the country Customer Service department and service activities

Specifically, you will:

  • Manage a team of Customer Service professionals
  • Develop a continuous improvement environment for department processes including order processing (EDI and Esker), returns processing, backorder processing, credit requests and new product launches
  • Identify and work on process improvements
  • Maintain a safe and professional work environment
  • Supervise work schedules, PTO, staffing levels to ensure customer calls, fax orders, e-mail requests and other forms of external and internal customer contact and requests are handled appropriately and within defined goals
  • Support all company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS) and other regulatory requirements

EDUCATION & COMPETENCIES

  • High School diploma or equivalent required
  • 5-7 years of Customer Service/ Contact Center experience
  • International management experience is a plus
  • Experience of the medical device industry
  • Fluent in English and Italian
  • 10-20% of travel required


  • Milan, Italia Brown-Forman A tempo pieno

    Meaningful Work From Day One This position will lead the Customer Service Team, ensuring a reliable and professional customer care throughout the entire process, from order taking via record management in the ERP System SAP to Invoice Issuance. Standard Order Administration as well Exception Management such as e.g. customer complaints and product...


  • Milan, Italia Abbott A tempo pieno

    Within Abbott's Structural Heart division, we are recruiting a Team Lead for the Customer service department. Within Structural Heart, we partner with some of the world's best specialists and care teams that we know, to repair the damage caused by structural heart diseases and help rebuild healthier hearts—through better therapies, better evidence, and...

  • Clinical Team Lead

    2 settimane fa


    Milan, Italia THINK Hauora A tempo pieno

    Jun 19, 2024**Are you passionate about improving health and reducing inequality in our community? Are you ready to make a positive impact on community wellbeing?**: **Clinical Team Lead, Te Ara Rau Access & Choice (TARAC)** Are you passionate about improving health and reducing inequality in our community? Are you ready to make a positive impact on...


  • Milan, Italia Werfen A tempo pieno

    Overview Post Date February 14, Number WEBIT-- Job Function Customer Service Location Milano Country Italy About the Position For our Supply Chain Department, based in Milan (Italy), we are looking for a: CUSTOMER SERVICE MANAGER The Customer Service Manager is responsible for building strategic customer relationships, implementing the...

  • Customer Service Manager

    4 settimane fa


    Milan, Italia Werfen A tempo pieno

    Overview Post Date February 14, Number WEBIT-- Job Function Customer Service Location Milano Country Italy About the Position For our Supply Chain Department, based in Milan (Italy), we are looking for a: CUSTOMER SERVICE MANAGER The Customer Service Manager is responsible for building strategic customer relationships, implementing the...

  • Customer Service

    1 mese fa


    Milan, Italia Page Personnel A tempo pieno

    La risorsa riporterà al responsabile del Team Customer Service e si occuperà di:- Supporto alla forza vendite;- Gestione intero iter dell'ordine: inserimento, evasione e monitoraggio;- Assistenza al cliente fino al post vendita;- Attività di Back Office.Il profilo ideale:- ha maturato un'esperienza di almeno un anno nel ruolo di Customer Service;-...

  • Customer Service

    4 settimane fa


    Milan, Italia Page Personnel A tempo pieno

    La risorsa riporterà al responsabile del Team Customer Service e si occuperà di:- Supporto alla forza vendite;- Gestione intero iter dell'ordine: inserimento, evasione e monitoraggio;- Assistenza al cliente fino al post vendita;- Attività di Back Office.Il profilo ideale:- ha maturato un'esperienza di almeno un anno nel ruolo di Customer Service;-...


  • Milan, Italia CAE A tempo pieno

    Description Join our team in Milano where you’ll be the first and main point of contact for our in-house customer experience. You’ll manage daily operations related to customer services, as well as training centre administration and reception tasks. In this varied role you’ll help prepare training documentation, manage trainee files and data,...


  • Milan, Italia EssilorLuxottica A tempo pieno

    WHO WE ARE We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business...

  • Customer Service Manager

    4 settimane fa


    Milan, Italia EssilorLuxottica A tempo pieno

    WHO WE ARE We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business...


  • Milan, Italia Idemia A tempo pieno

    Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...

  • Customer Service Manager

    4 settimane fa


    Milan, Italia Idemia A tempo pieno

    Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...


  • Milan, Italia Orange Business Services A tempo pieno

    about the role Are you passionate about making a meaningful impact on business growth? Do you want to play a pivotal role in maximizing value for our customers? Then become a part of our journey, where your efforts will contribute to reshaping the landscape of customer success in the dynamic IT industry! About the role As a Customer Service...

  • Customer Service Manager

    4 settimane fa


    Milan, Italia Orange Business Services A tempo pieno

    about the role Are you passionate about making a meaningful impact on business growth? Do you want to play a pivotal role in maximizing value for our customers? Then become a part of our journey, where your efforts will contribute to reshaping the landscape of customer success in the dynamic IT industry! About the role As a Customer Service...


  • Milan, Italia EssilorLuxottica Group A tempo pieno

    WHO WE AREWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is...

  • Customer Service Manager

    4 settimane fa


    Milan, Italia EssilorLuxottica Group A tempo pieno

    WHO WE AREWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is...


  • Milan, Italia Page Personnel A tempo pieno

    La risorsa inserita nel ruolo di Customer Service Representative, a riporto del Internal Sales Team Leader, si occuperà di:supporto alla rete vendita e partecipazione ai meeting con i clientidefinizione e stesura delle offerte di vendita aggiornamento delle anagrafiche cliente verifica di conformità di tutti i dettagli della documentazione di...

  • Customer Service

    3 mesi fa


    Milan, Italia Randstad A tempo pieno

    Cerchi un’opportunità lavorativa nel campo delle energie rinnovabili?Ti piacerebbe contribuire alla creazione di un futuro energetico sostenibile?Continua a leggere! Abbiamo l’offerta giusta per te!Randstad Italia SpA, divisione InHouse, cerca, per cliente multinazionale leader nel settore fotovoltaico e dell’energia rinnovabile, unCustomer Service...


  • Milan, Italia Abbott A tempo pieno

    Within our Cardiac Rhythm Management division, we are recruiting a Customer Service Representative. In this position, you will: Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints Compliant with internal processes and procedures (e.g....

  • Android Team Lead

    2 mesi fa


    Milan, Italia Hostelworld A tempo pieno

    At Hostelworld (Permanent), in Porto, PortugalExpires at: 2024-09-20Remote policy: Full remoteWHO YOU'LL WORK WITH ‍ ‍ Working with the Android team, we have a fantastic opportunity for a full-time Android Team Lead. With about 50% of our bookings on mobile, our users rely on our apps for booking on the go. We are totally committed to creating an...