Revenue Manager Italy and Mediterranean

“The world is yours with Meliá” 

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟

Because belonging to the great Meliá family is being VIP 

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. 

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉 

Job Summary: Maximize the RevPar of hotels under their responsibility, managing their pricing strategy on a day-to-day basis. Under the supervision of the area revenue manager, develop and implement the different actions that guarantee an optimum performance.

What will I be doing?

Pricing Strategy 

• Design the RM strategy for hotels under their responsibility to maximise RevPAR and EBITDA.
• Design the pricing strategy for each segment and monitor results every day.
• Monitor Duetto pricing rules on which pricing decisions are based and ensure that the right strategy is in place for each market segment and period. Ensure that the system is updated and correct.
• Review and analyse the daily, weekly and monthly pick-up reports both with the team, their counterparts in other departments (Sales, E-Commerce, Marketing) and their superiors (Head of).
• Analyse the daily, weekly and monthly pick-up reports and market trends from the different perspectives of each market segment, business source, room type, point of sale, etc., to ensure constant optimisation of the pricing strategy.
• Review, monitor and control the revenues and evolution of the different distribution channels (GDS, IDS, melia.com, hotel direct, etc.) and market segments.
• Design a pricing strategy and supplements by room type that maximises revenues in superior and attribute rooms. Monitor the performance of room types, designing action plans for room types with a performance below what is expected.
• Lead the upselling strategy in hotels in the three key moments: reservation, pre-arrival and arrival.
• Apply an aggressive overbooking strategy to maximise revenue and promote cross-selling opportunities between nearby hotels.
• Decide whether hotels participate in campaigns and the discounts to be applied to all segments, focusing on maximising RevPAR.
• Supervise and validate the group and event pricing process, ensuring that operations teams follow pricing instructions.
• Coordinate the price pyramid strategy.
• Participate in Business Reviews for hotels, operations centres or independent hotels in case of need.

Forecasting and Budget 

• Create weekly and regular forecasts for hotels under their responsibility.
• Create minutes and action plans for each forecast, ensuring the viability of actions to face the challenges detected in the forecast.
• Create , together with the Area Revenue Manager, annual budgets for hotels and all the required periodic reviews or ad-hoc reforecasts.

Market Penetration

• Analyse and monitor trade fair periods and the peak dates for hotels. Increase the RGI of hotels during periods of high demand.
• Ensure that the performance of the portfolio meets expectations in both DOW and WE, and in the different approaches that benchmarking tools allow.
• Ensure that the pricing strategy positions each hotel appropriately in the market compared to the competition.

Communication and Verification of MHI Standards 

• Maintains frequent and fluid communication with Sales and Ecommerce counterparts to ensure the strategy agreed upon between departments is applied and efforts are focused on the right direction.
• Maintain active and regular communication with the operations team to report results, ensuring that the CEO and COO are also informed about performance and strategy. 

Team Management

• Ensure that the team complies with the MHI procedures and the agreed processes and action plans in order to guarantee the most efficient performance of hotels in the portfolio.
• Extend the Revenue Management culture in the team and among the management and staff of hotels in their portfolio.

Reporting and Data Accuracy 

• Preparation of the Business Review meetings related to the performance of hotels under their responsibility.
• Ensures the accuracy of data in the reports together with the Yield executive team.
• Supervise the correct introduction of reservations and group reservation blocks in the system by reservation teams. 

Direct Channel and Profitability

• Use the available tools to reduce sales through OTAs and other channels that charge a commission (LX, Melia Rewards discounts and programmes).
• Ensure the prioritisation of direct channels especially in periods of high demand through appropriate reporting and monitoring.
• Compile different strategies with the ultimate goal of disintermediating sales and reducing reservations from OTAs and other intermediaries.

Ad Hoc Projects 

• Lead the reporting of all forecasts, "what if" scenarios, or other reports required for hotels under their responsibility.
• Support the Area revenue Manager when specific reports are required.

Reservations 

• Guarantee 100% use of the IBlue tool and the consoles defined by MHI.

Others 

• Embrace new technology and protocols defined by MHI (DUETTO, Melodia, etc.).
• Be an ambassador for the company's reporting model, supporting the standardisation and updating of BI and reporting tools.

Core Process Matrix 

• Align consensus, validation and day-to-day relations with Operations based on the defined and approved Process Matrix.

What are we looking for?

• Knowledge of hotel operations to combine, together with a tactical vision of strategy, an action plan that guarantees the continuous improvement of hotels.

• Knowledge and experience in Pricing, Forecasting, Benchmarking...

• Knowledge of the Opera, Switch, Duetto will be valued.

• Demonstrate strong analytical and numerical skills.

• Ability to inspire, influence, develop and lead a team by example.

• Ability to work under pressure, always paying attention to details and focusing on goals.

• Leadership, proactivity, and initiative.

• Minimum 4 years of experience in revenue management/supervision in the hotel sector. 

• Italian and advanced English

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. 

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