Software Field Service technician

1 mese fa

Dalmine BG, Italia ABB A tempo pieno

Software Field Service Technician

This position reports to

Service Team Leader

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations. The work model for the role is: #LI-Onsite. This role is contributing to the Electrification Service division. You will be mainly accountable for:

  • Engineering development of protection relays and control systems.
  • Programming/modifying project-specific applications efficiently according to customer requirements, ensuring proper functionality and interfacing to other systems.
  • Carrying out acceptance testing (FAT and SAT) of Protection and Control systems in cooperation with other colleagues and customers, following the health and safety regulations.
  • Creating and reviewing technical customer documentation for your projects.
  • Participating in the commissioning of the application on customer sites.
  • Able to manage on-call service and follow on-site intervention depending on schedule 24h/365d.

Qualifications for the role

  • You enjoy working with HMIs, PLCs, and I/Os, preferably with ABB products, as well as on Windows-based operating systems.
  • You have 5 years of experience in the same field.
  • Possess an enhanced knowledge of control system topologies and communication protocols.
  • You work well both independently and as a part of a team. You seek solutions actively, instead of focusing on problems.
  • Technical Diploma or degree in software, electrical, automation, computer engineering, or related.
  • You are at ease communicating in Italian and English, both written and spoken.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory. For further info: Letizia Breviario, Talent Partner

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