Senior Complex Claims Handler

3 settimane fa


Roma, Italia Compre Group A tempo pieno

Senior Complex Claims Handler [European Med Mal] Italy Department: Claims Employment Type: Permanent - Full Time Location: Italy Description Senior Complex Claims Handler [European MedMal] EU remote - UK, Germany, Austria, France, Italy or Belgium preferred Permanent We are Compre a leading legacy specialist with over 30 years of experience in the acquisition and management of discontinued and legacy non-life insurance and reinsurance business. We are growing rapidly and are currently recruiting for a new Senior Complex Claims Handler to provide technical oversight of a portfolio of German and French medical malpractice claims. Key Responsibilities • Proactively handle allocated claims to a high standard, including overall assessment of losses and reserves, and negotiation with counterparties to achieve timely settlements

  • Managing large, complex and disputed claims on behalf of the claims team
  • Identifying and reporting new trends or changes in the behaviour of a claims portfolio.
  • Managing complaint cases within regulatory guidelines.
  • Working with TPAs and external service providers to provide assistance with referrals and cases over their authority limits.
  • Identifying and delivering opportunities for claims savings, both on an individual claims and strategic basis.
  • Identifying commutation and buy back opportunities, including the negotiation of deals with counterparties.
  • Providing technical assistance for the due diligence process for new acquisitions, including the assessment of claims related risks and opportunities, reporting findings within the agreed format and required deadlines
  • Providing training, technical support and mentoring to less experienced members of the team.
  • Testifying on behalf of the company as a witness in arbitration/litigation when required.
Skills Knowledge and Expertise • Excellent level of claims handling technical experience and knowledge, providing consistently high-quality claims handling.
  • Understanding of medical negligence claims, insurance processes and end-to-end customer claims process.
  • Exceptional knowledge of key terms and conditions in contracts / policies and general knowledge of key legal position in relevant jurisdictions.
  • Strong negotiation skills, with experience in negotiating complex issues with counterparties, including the ability to lead formal mediations, resulting in successful settlements.
  • Ability to coach and train others, providing relevant and timely feedback to improve skills, performance and behaviours.
  • Complaint resolution skills.
  • Good level of computer skills using MS Excel and Word as well as other systems.
  • French or German language skills would be a bonus but not required for the role.
  • Who is able to fit in with our culture and values. We are collaborative, progressive, authentic, empowered and value each other.
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