After Sales Engineer

3 settimane fa

San Giovanni in Persiceto BO, Italia ALSTOM A tempo pieno

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 70,000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

Purpose of the Job

The main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Railway Signalling Systems operated by the Alstom domestic and international Customers. The role includes the responsibility to be the technical Customer interface in global service maintenance contracts and to manage warranty obligations on the projects in the scope of Alstom Bologna, being the Warranty work package owner in charge of QCD (quality, cost and delivery) KPI.

Position in the Organization

The position will be part of Services Signalling Business Unit Organization - Maintenance and Technical Assistance team.

Network & Links

Internal relationships with other Alstom functions: System and Product, Application Engineering, Industrialization, Supply chain departments, Installation.

External relationships with Customer infrastructure operators and maintenance technicians.

Responsibilities and Accountabilities

The person will be responsible for:

  • System performance monitoring;
  • Execution and supervision of HW and SW system upgrade;
  • Technical expertise with product engineering in case of unknown bug or unknown behaviour;
  • Providing Customer feedback in order to improve products and meet Customer's needs;
  • Providing training to Customer maintenance staff;
  • Definition and implementation of Maintenance and technical assistance plans;
  • Coordination and support to maintenance technicians on field;
  • Providing support to Service organization in the definition of maintenance strategy in tenders and offers;
  • Cooperation with product engineering in the definition of maintainability requirements during the product’s design phase.

The position also includes the availability to perform activities outside of the Bologna Alstom site and to be part of the team that supports by remote H24 the customer maintenance team.

Educational Requirements

Degree in Electronics Engineering or equivalent. Degree in Mathematics/Physics will also be considered.

Technical competencies:

  • Knowledge of electronic design principles and methodology.
  • Basic knowledge of the most common operating systems.
  • Basic knowledge of the most common network protocols (TCP/IP, etc.).
  • Capability to interpret electric drawings and schemes.
  • Capability to use test tools (oscilloscope, wave generator, multimeter, etc.) will be a plus.
  • Knowledge of railways signalling systems and principles will be a plus.

Behavioural competencies:

  • Capability to perform analysis and relate information from different contexts.
  • Capability to work in a team and attitude to problem solving.
  • Capability to work under stress and in urgent conditions.

Experience

At least two years of experience in an Electronic/Electromechanical company as on-site or remote technical assistance is desirable. New graduates will be evaluated.

Languages:

  • Italian: excellent level written and spoken.
  • English: good level written and spoken.

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential while valuing and respecting them as individuals.

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