RTZ - Field Service Engineer

2 mesi fa


Italia Werfenlife SA. A tempo pieno
  • Organizzare visite programmate o su richiesta, al fine di risolvere i problemi hardware e software legati all'utilizzo del prodotto
  • Supportare i clienti per quanto riguarda il funzionamento dei prodotti e dei servizi, identificando le soluzioni e garantendo assistenza in caso di problemi
  • Eseguire l'installazione e la verifica dei sistemi secondo la checklist e le procedure Werfen, con la responsabilità dell'accettazione finale da parte del cliente
  • Documentare ogni attività svolta utilizzando gli strumenti aziendali e mantenere tutte le informazioni aggiornate
  • Segnalare e gestire, insieme al Service Specialist e al Service Area Manager, eventuali situazioni di criticità
  • Eseguire, per le linee strumentali assegnate e specifiche, il training del cliente nella fase di start-up
  • Installare, controllare e garantire la connettività degli strumenti
  • Controllare e garantire un adeguato stock di parti di ricambio con l'obiettivo di ottenere un tasso di rotazione definito dal target aziendale
  • Interfacciarsi regolarmente con il Service Area Manager per ottenere informazioni e fornire feedback sulle attività
  • Lavorare in coordinamento con l'Help Line e i Sales Representative per gestire i problemi dei clienti
  • Promuovere tutte le iniziative di Werfen presso il cliente

Relazioni Interne/Esterne:

  • Agenzie e clienti

Competenze e Capacità richieste:

  • Conoscenze tecniche e scientifiche specifiche
  • Conoscenza del mercato e del cliente
  • Conoscenza del business e dell'organizzazione
  • Conoscenza di SAP
  • Pacchetto Microsoft Office
  • Conoscenze informatiche

Livello minimo di conoscenza richiesta per la posizione:

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