Guest Service and Quality Manager

4 settimane fa

Roma, Italia Page Personnel A tempo pieno
  • importante realtà che opera nel settore dell'hospitality di lusso
  • ruolo di responsabilità
Il nostro clienteHospitalityRuolo
  • Conducts monthly audit to ensure compliance with company and brand standards.
  • Assists with company-wide implementation of company practices.
  • Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
  • Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
  • Uses data collection methods to compile, display, track, and analyze defect trends.
  • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
  • Responds to and handles guest problems and complaints.
  • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Models service behaviors that meet or exceed guest expectations.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Provides immediate assistance to guests as requested.
  • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
  • Records guest issues in the guest response tracking system.
  • Reviews comment cards and guest satisfaction results with employees.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Il candidato prescelto
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
  • Knowledge of at least two languages.
  • Excellent leadership skills, problem-solving abilities, and attention to detail.
Cosa comprende l'offertaGreate opportunityJob ref: JN

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