Guest Service Manager

3 settimane fa

Roma, Italia Hilton A tempo pieno

Job Requirements
A Guest Sevice Manager ensures that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

As Guest Service Manager, you will manage the Guest Service Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Oversee the entire Front Office and F&B operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Setting departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office and F&B Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings, and produce minutes
- Staff performance issues in compliance with company policies and procedures
- Recruiting, managing, training and developing the Front Office and F&B team
- Act in accordance with policies and procedures when working with front of house equipment and property management systems

**Work Experience**
Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous Management experience in Front Office and F&B within the hotel/leisure/retail
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
- Excellent Knowledge of Hilton management systems (ONQ PMS, ONQ R&I)

**Disclaimer **This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

  • Guest Service And Quality Manager

    3 settimane fa

    Roma, Italia Michael Page A tempo pieno

    Guest Service and Quality Manager The position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for...

  • Guest Relations Manager

    4 settimane fa

    Roma, Italia Hilton A tempo pieno

    Guest Relations Manager A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to...

  • Guest Relations Manager

    4 settimane fa

    Roma, Italia Hilton A tempo pieno

    A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional...

  • Guest Service and Quality Manager

    6 giorni fa

    Roma, Italia Page Personnel A tempo pieno

    importante realtà che opera nel settore dell'hospitality di lusso ruolo di responsabilità Il nostro clienteHospitalityRuolo Conducts monthly audit to ensure compliance with company and brand standards. Assists with company-wide implementation of company practices. Facilitates process improvement teams, assuring use of the systematic processes,...

  • Guest Service and Quality Manager

    6 giorni fa

    Roma, Italia Page Personnel A tempo pieno

    importante realtà che opera nel settore dell'hospitality di lusso ruolo di responsabilità Il nostro clienteHospitalityRuolo Conducts monthly audit to ensure compliance with company and brand standards. Assists with company-wide implementation of company practices. Facilitates process improvement teams, assuring use of the systematic processes,...

  • Guest Service Agent

    5 giorni fa

    Roma, Italia HR Hotels Rome A tempo pieno

    Per prestigiorso Hotel 5 stelle si ricerca un Guest Service Agent. Si richiede: Esperienza nel ruolo di almeno 2 anni Inglese fluente Rispondere ed elaborare tutte le le richieste, le domande o i dubbi degli ospiti. Inoltrare le chiamate ai reparti di competenza. Monitorare le linee occupate o senza risposta. Fornire al cliente un servizio di...

  • Guest Service Agent

    1 ora fa

    Roma, Italia Russotti Gestioni Hotels S.p.A. A tempo pieno

    **SOMMARIO** La Russotti Gestioni Hotels sta cercando un Guest Service Agent da inserire nel nostro organico. In qualità di Guest Service Agent, svolgerai un ruolo chiave nel plasmare le esperienze degli ospiti in hotel, garantendo il massimo livello di personalizzazione, l'eccellenza del servizio e il mantenimento di un'immagine professionale in ogni...

  • Guest Service Agent

    4 settimane fa

    Roma, Italia GIGROUP A tempo pieno

    Gi Group, prima Agenzia per il Lavoro Italiana con oltre 200 filiali sul territorio nazionale e più di 1800 professionisti nel settore delle Risorse Umane ricerca per importante Cliente GUEST SERVICE AGENT - PART-TIME **Si richiede**: - conoscenza fluente della lingua inglese - preferibilmente conoscenza del gestionale OPERA - esperienza pregressa in...

  • Guest Service Agent Temporary Seasonal

    5 giorni fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24045893 **Job Category** Rooms & Guest Services Operations **Location** The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls,...

  • Guest Service Agent Temporary Seasonal

    5 giorni fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24045893 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management *** Answer, record, log, and process...

  • Guest Service Agent

    2 settimane fa

    Roma, Italia HR Hotels Rome A tempo pieno

    Per prestigiorso Hotel 5 stelle si ricerca un Guest Service Agent per turni notturni. Si richiede: Esperienza nel ruolo di almeno 2 anni Inglese fluente Rispondere ed elaborare tutte le le richieste, le domande o i dubbi degli ospiti. Inoltrare le chiamate ai reparti di competenza. Monitorare le linee occupate o senza risposta. Fornire al cliente un...

  • Guest Service Agent

    1 settimana fa

    Roma, Italia Russotti Gestioni Hotels S.p.A. A tempo pieno

    Siamo alla ricerca di un Guest Service Agent con le seguenti caratteristiche: preferibile esperienza al Front Office e/o Guest relation, maturata in strutture di 4/5 stelle, preferibilmente presso brand internazionali con perfetta conoscenza della lingua inglese e del pacchetto Office. Costituirà titolo preferenziale la conoscenza di una seconda lingua...

  • Guest Service Agent Categoria Protetta

    6 giorni fa

    Roma, Italia Humangest SpA A tempo pieno

    Per importante azienda cliente, operante nel settore Alberghiero, ricerchiamo la figura di un/a Guest Service Agent, appartenente alle categorie protette art.1. La risorsa si occuperà di garantire il massimo livello di personalizzazione, l'eccellenza del servizio e il mantenimento di un'immagine professionale in ogni momento. Nel dettaglio si occuperà...

  • Supervisor-guest Service

    4 settimane fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 23052653 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Bvlgari Hotel Roma, Piazza Augosto Imperatore, 10, Rome, Italy, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica una politica di pari...

  • Bar Manager

    4 settimane fa

    Roma, Italia Hilton A tempo pieno

    A Bar Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. **What will I be doing?** As a Bar Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a...

  • Pool Bar Manager

    6 giorni fa

    Roma, Italia Hilton A tempo pieno

    Pool Bar Manager A Pool Bar Manager manages the pool bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. **What will I be doing?** As a Pool Bar Manager, you will manage the pool bar service to offer a high quality,...

  • Housekeeping Manager

    4 settimane fa

    Roma, Italia Alti Profili A tempo pieno

    We are hiring for a international luxury hospitality company an **Housekeeping Manager**: The Housekeeping Manager will be responsible for the planning, direction, coordination and execution of all activities and personnel within the housekeeping departments. The Housekeeping Manager is responsible for ensuring that all housekeeping activities are carried...

  • Pool Bar Manager

    6 giorni fa

    Roma, Italia Hilton A tempo pieno

    A Pool Bar Manager manages the pool bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. **What will I be doing?** As a Pool Bar Manager, you will manage the pool bar service to offer a high quality, efficient beverage...

  • Guest Experience Manager

    5 giorni fa

    Roma, Italia Russotti Gestioni Hotels S.p.A. A tempo pieno

    Mansione**:Guest Experience Manager** Dipartimento**:Guest Experience** Riporta a (posizione)**:Direttore delle operazioni / Hotel Manager** **RIEPILOGO DEL LAVORO** Funge da property Manager on Duty e supervisiona tutte le operazioni di proprietà, assicurando che vengano forniti i più alti livelli di ospitalità e servizio. Rappresenta la gestione della...

  • Room Division Manager

    3 giorni fa

    Roma, Italia Alti Profili A tempo pieno

    For Exclusive 5 Stars Hospitality Company we are looking for Room Division Manager The Room Division Manager will be responsible for the operations, strategies and development of Room Division, ensuring the highest standards of service and compliance, will report to the Hotel Manager and will be responsible for: Front Office, Concierge, Guest Relations and...