Guest Service And Quality Manager
Trovato in: Jooble IT O C2 - 1 settimana fa
Guest Service and Quality Manager The position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change. Hospitality Conducts monthly audit to ensure compliance with company and brand standards. Assists with company-wide implementation of company practices. Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable. Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences. Uses data collection methods to compile, display, track, and analyze defect trends. Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. Responds to and handles guest problems and complaints. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Models service behaviors that meet or exceed guest expectations. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Provides immediate assistance to guests as requested. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Records guest issues in the guest response tracking system. Reviews comment cards and guest satisfaction results with employees. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Knowledge of at least two languages. Excellent leadership skills, problem-solving abilities, and attention to detail. Greate opportunity #J-18808-Ljbffr
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Guest Relations Manager
2 settimane fa
Roma, Italia Hilton A tempo pienoGuest Relations Manager A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to...
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Guest Service Manager
1 settimana fa
Roma, Italia Hilton A tempo pienoJob Requirements A Guest Sevice Manager ensures that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. As Guest Service Manager, you will manage the Guest Service Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in...
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Guest Relations Manager
4 giorni fa
Roma, Italia Hilton A tempo pienoA Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional...
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Guest Service Agent
10 ore fa
Roma, Italia Marriott International, Inc A tempo pieno**Job Number** 24057791 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Answer, record, log, and process all guest calls, requests,...
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Guest Service Agent
10 ore fa
Roma, Italia Marriott International, Inc A tempo pieno**N. Posizione** 24057791 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management Answer, record, log, and process all...
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Operations & Guest Experience Manager - Rome
1 settimana fa
Roma, Italia Russotti Gestioni Hotels S.p.A. A tempo pieno**JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and supervise the hotel lobby and other public areas, particularly at busy times. Serves...
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Guest Lounge Coordinator
Trovato in: Jooble IT O C2 - 2 settimane fa
Roma, Italia McArthurGlen Group A tempo pienoOur Mission ‘To create the finest retail experiences.’ Our Purpose ‘Making the extraordinary possible’ Interested in working in a busy, exciting and dynamic environment? We are currently hiring a Coordinatorfor our Guest Experience Lounge at the McArthurGlen Designer Outlet Serravalle. This is an in person, face to face role welcoming our guests to...
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Guest Service Agent
9 ore fa
Roma, Italia Soho House & Co. A tempo pieno**Who We Are** We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect,...
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Guest relations manager
Trovato in: Jooble IT O C2 - 7 giorni fa
Roma, Italia Hotel Chapter Roma A tempo pienoStiamo cercando un Guest Relation Manager per la nostra struttura. La risorsa dovrà considerarsi come "trasversale" a tutti i reparti, dovrà toccare con mano tutte le situazioni possibili che un ospite si trova a vivere in Hotel. Conosce tutti gli standard, le procedure e la vision dell'Hotel. Deve essere fluente in Italiano e in Inglese, ed avere un...
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Quality and Environment Hs Specialist
1 settimana fa
Roma, Italia Iberdrola International A tempo pienoIn his/her role, the applicant may be required for: - Support the QHSE Manager to preparation, implementation and monitoring of PV solar and onshore wind project specific QHSE systems, management plans, associated processes, risk maps, procedures, and documents.- Support the QHSE Manager to developing QHSE instructions, technical specifications and...
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Worksite Quality Manager
4 giorni fa
Roma, Italia ALSTOM A tempo pienoReq ID:378701 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...
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Senior Quality Manager
Trovato in: beBee jobs IT - 2 settimane fa
Roma, Lazio, Italia Tfs Healthscience A tempo pienoTFS HealthScience is a leading global mid-size Contract Research Organization (CRO) that partners with biotechnology and pharmaceutical companies throughout their entire clinical development journey. Our expertise includes full service-capabilities, resourcing and Functional Service (FSP) solutions. Join Our Team as a Senior Quality Manager - home based in...
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Guest Relationship Manager
7 giorni fa
Roma, Italia RINASCENTE A tempo pieno**Rinascente** è presente in Italia con nove prestigiosi Store in grandi palazzi storici nel cuore delle principali città. Molto più che negozi veri riferimenti per la città e per lo shopping di alto livello. Luoghi esclusivi nati per la città con la città nella città, Rinascente si apre al pubblico come una finestra sul mondo diventando il...
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Food & Beverage Manager (F/m/x)
4 giorni fa
Roma, Italia ORIENT EXPRESS A tempo pieno**Company Description** ABOUT ORIENT EXPRESS** Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion. Orient Express...
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Quality Manager Railway Sector
Trovato in: Jooble IT O C2 - 2 settimane fa
Roma, Italia ADECCO ITALIA S.p.A. A tempo pienoAdecco Roma Financial Services researches, for a Leader Company of the luxury hospitality and lifestyle sector, a Quality Manager Railway Sector Key Responsibilities: · Quality Assurance Program Management: Develop, implement, and maintain a robust quality assurance program for railway operations and maintenance. Define quality standards and procedures to...
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Senior Quality Manager
Trovato in: beBee S IT - 2 settimane fa
Roma, Italia Tfs Healthscience A tempo pienoTFS HealthScience is a leading global mid-size Contract Research Organization (CRO) that partners with biotechnology and pharmaceutical companies throughout their entire clinical development journey. Our expertise includes full service-capabilities, resourcing and Functional Service (FSP) solutions. Join Our Team as a Senior Quality Manager - home based...
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Quality Manager Railway Sector
6 giorni fa
Roma, Italia Adecco Italia A tempo pienoAdecco Roma Financial Services researches, for a Leader Company of the luxury hospitality and lifestyle sector, a Quality Manager Railway Sector Key Responsibilities: - Quality Assurance Program Management: Develop, implement, and maintain a robust quality assurance program for railway operations and maintenance. Define quality standards and procedures to...
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Quality Manager
6 giorni fa
Roma, Italia Adecco Italia A tempo pienoAdecco Roma Financial Services researches, for a Leader Company of the luxury hospitality and lifestyle sector, a Quality Manager Railway Sector Key Responsibilities: - Quality Assurance Program Management: Develop, implement, and maintain a robust quality assurance program for railway operations and maintenance. Define quality standards and procedures to...
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Quality Manager Railway Sector
Trovato in: Jooble IT O C2 - 2 settimane fa
Roma, Italia ADECCO ITALIA S.p.A. A tempo pienoAdecco Roma Financial Services researches, for a Leader Company of the luxury hospitality and lifestyle sector, a Quality Manager Railway Sector Key Responsibilities: · Quality Assurance Program Management: Develop, implement, and maintain a robust quality assurance program for railway operations and maintenance. Define quality standards and procedures...
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Night Front Office Supervisor
2 giorni fa
Roma, Italia Marriott International, Inc A tempo pieno**Additional Information** Orario di lavoro notturno dalle 23.00 alle 7.30 **Job Number** 24037281 **Job Category** Rooms & Guest Services Operations **Location** Bulgari Hotel Roma, Piazza Augusto Imperatore 10, Rome,., Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...