Guest Relation and Quality Director

6 mesi fa

Roma, Italia NH ITALIA SPA A tempo pieno

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

**GUEST RELATION AND QUALITY DIRECTOR**:
In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.

**Qualifications**:

- College diploma in hotel management or related field
- Previous experience in Front Office or Guest Services
- Good Communication skills
- Experience with Front Office Systems
- Good English skills, both written and spoken

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:
Ticket Restaurant
Discounts on accommodation across all Minor Hotel brands
Discount when you visit any of our restaurants, cafes and bars
Career progression
Reward & Recognition programs

  • Guest Relation Specialist

    3 settimane fa

    Roma, Lazio, Italia Minor Hotels Group A tempo pieno

    Job Summary:The Guest Relation Specialist plays a vital role in ensuring a seamless and personalised experience for our guests at Anantara suites. This position requires a high level of discretion and good manners, with a focus on building strong rapport with guests and anticipating their needs.Key Responsibilities:Take care of all guest needs from...

  • Guest Relation Suite Ambassador

    4 settimane fa

    Roma, Lazio, Italia Anantara A tempo pieno

    Job Title: Guest Relation Suite AmbassadorThe Guest Relation Suite Ambassador is dedicated to providing exceptional service to our Anantara suites guests, ensuring a seamless and personalized experience from pre-arrival to post-departure.Key Responsibilities:Ensure all suites and guest areas are properly cleaned and maintained at all times, adhering to hotel...

  • Guest Relation Suite Ambassador

    4 settimane fa

    Roma, Lazio, Italia Anantara A tempo pieno

    Job Title: Guest Relation Suite AmbassadorThe Guest Relation Suite Ambassador is dedicated to delivering exceptional service to our Anantara suites guests, ensuring a seamless and personalized experience from pre-arrival to post-departure.Key Responsibilities:Ensure all suites and guest areas are properly cleaned and maintained at all times, adhering to...

  • Guest Relation Specialist

    1 mese fa

    Roma, Lazio, Italia Anantara A tempo pieno

    Job SummaryThe Guest Relation Specialist is a dedicated professional responsible for delivering exceptional service to our esteemed guests in the Anantara suites. This role requires a high level of discretion, attention to detail, and a genuine passion for providing personalized experiences.Key ResponsibilitiesEnsure the suites and guest areas are...

  • Guest Relation

    2 giorni fa

    Roma, Italia Dorchester Collection A tempo pieno

    Avrai passione per il tuo ruolo e soddisfare i nostri ospiti ti riempirà di orgoglio: Responsabilità: Sotto il coordinamento del Director of Guest Experience, ti occuperai della fase Pre arrival, Arrival, Stay & Post Departure dei nostri ospiti. Scrittura delle lettere story telling per amenities; coordinazione con i team coinvolti e realizzazione...

  • Guest Relation Specialist

    1 mese fa

    Roma, Italia Minor Hotels Group A tempo pieno

    Full-time Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles,...

  • Guest Relation

    5 mesi fa

    Roma, Italia NH ITALIA SPA A tempo pieno

    MINOR HOTELS ricerca un/a GUEST RELATION da inserire nel team dell'NH COLLECTION GIUSTINIANO **GUEST RELATION - NH COLLECTION GIUSTINIANO**: Riportando al Direttore e rapprensentando l’Hotel e il Management, dovrà occuparsi di: - Garantire la piena soddisfazione e il benessere degli ospiti nell’ottica di assicurare un servizio eccellente in linea con...

  • Segretario/a di Ricevimento e Guest Relation a Roma

    5 mesi fa

    Roma, Italia Singer Palace Hotel A tempo pieno

    **Singer Palace Hotel 5** in centro a **Roma** ricerca: **- Segretario/a di Ricevimento,** **- Guest Relation** Con comprovata esperienza e conoscenza di almeno la lingua inglese.

  • Chef Turnante e Guest Relation Agent a Roma

    5 mesi fa

    Roma, Italia Hotel Hassler A tempo pieno

    **Hotel Hassler** - Prestigioso hotel 5 Stelle Lusso al centro di **Roma**, seleziona: **- Chef Turnante**: si richiede esperienza specifica nel ruolo di almeno 2 anni, flessibilità, disponibilità a lavorare nei turni notturni e serali (must), rapidità nello svolgimento del servizio. **- Guest Relation Agent**: si richiede pregressa esperienza nel ruolo...

  • Guest Relation Agent

    3 mesi fa

    Roma, Italia Rocco Forte Hotels A tempo pieno

    Hotel de Russie is situated between the Spanish Steps and Piazza del Popolo. Everything that's great about Rome is within reach. Since its opening, aristocratic travellers, Russian royalty and renowned artists have all passed through our elegant lobby. With its Secret Garden, Hotel de Russie is a green oasis in the centre of the city. **The...

  • Guest Relation

    6 mesi fa

    Roma, Italia NH ITALIA SPA A tempo pieno

    MINOR HOTELS ricerca un/a GUEST RELATION da inserire all'interno dell'hotel NH Collection Roma Centro. **GUEST RELATION - NH COLLECTION ROMA CENTRO**: Riportando al Direttore e rapprensentando l’Hotel e il Management, dovrà occuparsi di: - Garantire la piena soddisfazione e il benessere degli ospiti nell’ottica di assicurare un servizio eccellente in...

  • Guest Relations and Quality Director

    5 mesi fa

    Roma, Italia Anantara A tempo pieno

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Relations and Quality Director

    1 mese fa

    Roma, Italia Minor Hotels Group A tempo pieno

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Relation Agent

    5 mesi fa

    Roma, Italia Le Meriden Hotel A tempo pieno

    **DESCRIZIONE ANNUNCIO** **Palazzo Scanderbeg**, una magica residenza del XV secolo a due passi da Fontana di Trevi, propone una posizione di **Guest Relation Agent** che si occupi dell’accoglienza degli ospiti e delle pratiche ad essi inerenti. **Mansioni da ricoprire**: - gestire le prenotazioni, i check-in e i check-out degli ospiti - accogliere il...

  • Hostess/guest Relation

    6 mesi fa

    Roma, Italia Servipan A tempo pieno

    In **Servipan**, leader nell'outsourcing alberghiero, ci dedichiamo alla creazione di soluzioni su misura e all'avanguardia. Unisciti a noi per scoprire un universo di opportunità, crescita professionale e per dare forma al futuro dell'ospitalità. Ricerchiamo figure e professionisti per strutture alberghiere in **Sardegna**, con l'offerta di contratti...

  • Food and Beverage Operations Director

    2 settimane fa

    Roma, Lazio, Italia Hyatt Regency Rome Termini A tempo pieno

    Food and Beverage Director Job DescriptionHyatt Regency Rome Termini is seeking a seasoned and dynamic Food Beverage Director to join our pre-opening team. The ideal candidate will report to the General Manager and lead the pre-opening planning for all food and beverage outlets, including concept development and operational setup.Main ResponsibilitiesDevelop...

  • Food and Beverage Director

    2 settimane fa

    Roma, Lazio, Italia Dorchester Hotel Ltd. A tempo pieno

    About the RoleJob Summary: We are seeking a highly skilled and experienced Food and Beverage Director to join our team at Dorchester Hotel Ltd. The successful candidate will be responsible for leading our food and beverage operations, managing our restaurant and bar teams, and ensuring exceptional guest experiences.Key Responsibilities:Lead and manage the...

  • Project Director

    4 settimane fa

    Roma, Lazio, Italia Sms Concast Ag A tempo pieno

    SMS group S.p.A. is a leading company in the steelmaking and non-ferrous material industry, with a strong presence in Italy and a global reach. We are seeking a highly skilled Project Director to join our team and lead our projects to success.The ideal candidate will have a degree in mechanical or industrial engineering and/or a completed apprenticeship,...

  • Executive Chef and F&B Director

    4 settimane fa

    Roma, Lazio, Italia Dorchester Collection A tempo pieno

    Role OverviewAs a key member of the Dorchester Collection team, the Director of Food and Beverage will be responsible for overseeing the entire food and beverage operation, ensuring exceptional guest experiences and driving revenue growth.Key ResponsibilitiesManage and supervise the Restaurant Managers, Bar Manager, Maitre d', and Executive Chef to ensure...

  • Guest Relation

    5 mesi fa

    Roma, Italia UNIPOL GRUPPO A tempo pieno

    Gruppo UNA S.p.A. è la più grande catena alberghiera italiana attiva in Italia con 53 hotel, resort e residence distribuiti in 25 destinazioni sta attualmente ricercando un **GUEST RELATION per l'UNAHOTELS TRASTEVERE a Roma. **IL CANDIDATO SI OCCUPERA’ DI**: - Supporto al team del front office, nella gestione del processo di accoglienza e operatività...