Manager - Customer Insights
2 settimane fa
As part of the Customer Operations & Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions across all touchpoints and predict their future behavior, based on expected or planned events. You will collaborate closely with Customer Operations, Digital, Marketing, Finance, and Sales teams, contributing to initiatives that impact on customers and on their contact behavior. Your work will ensure accurate impact assessments and effective planning of related activities.
Key Responsibilities:
Your responsibilities will include:
Analyzing customer base and contact behavior by customer type, product, channel, seasonality...
Generating insights to identify pain points and opportunities to enhance the customer journey
Producing rolling forecasts for customer contacts across all interaction channels (both human and digital)
Monitoring and analyzing deviations between actual customer behavior and forecasted trends
Presenting key findings and insights to management on customer behavior and digital engagement, along with identified opportunities
Requirements:
Analytical background: at least 3 years’ experience as a Data Analyst or Business Analyst
Ability to interpret business needs and translate them into analytical approaches that drive reliable results
Strong experience with cloud-based Data Lake environments and data management
Proficiency in SQL for querying and data management
Experience with descriptive analysis and A/B testing and ability to implement and fine-tune statistical models, as well as generate insights from large datasets to drive business decisions
Expertise in predictive analytics, with a focus on time series analysis and machine learning models (e.g., ARIMA, Prophet, LSTM), to forecast trends and customer behavior
Experience with Python for data analysis, machine learning, and workflow automation is a plus
Proficiency in data visualization tools such as Tableau or Power BI
Advanced proficiency in Excel and PowerPoint
Problem-solving abilities and capacity to translate complex data into actionable insights
Team-oriented, adaptable and organized, with time management skills
Proficiency in English, both written and spoken
About Us
A JOB YOU LOVE TO TALK ABOUT
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand.
JOB ALERTS – What’s new in April
If you sign up for Job Alerts, you’ll receive an email and instructions from us to reconfirm your interest in receiving our communications. Confirm your interest to hear from us with new jobs if the right opportunity comes along.
#J-18808-Ljbffr-
Manager - Customer Insights
1 mese fa
Milano, Italia Sky Group A tempo pienoManager - Customer Insights Apply at locations: Milan, Monte PeniceTime type: Full timePosted on: 30+ Days AgoTime left to apply: End Date: December 12, 2024 (30+ days left to apply)Mission: As part of the Customer Operations & Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions across all...
-
Manager - Customer Insights
1 mese fa
Milano, Italia Sky Group A tempo pienoManager - Customer Insights Apply at locations: Milan, Monte Penice Time type: Full time Posted on: 30+ Days Ago Time left to apply: End Date: December 12, 2024 (30+ days left to apply) Mission: As part of the Customer Operations Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions across all...
-
Customer Insights Manager
1 giorno fa
Milano, Italia Ariston Group A tempo pienoCUSTOMER INSIGHTS MANAGER Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating and air treatment, as well as components and burners.Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees,...
-
Manager - Customer Insights
2 mesi fa
Milano, Italia Sky A tempo pienoMission: As part of the Customer Operations & Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions across all touchpoints and predict their future behavior, based on expected or planned events. You will collaborate closely with Customer Operations, Digital, Marketing, Finance, and Sales...
-
Manager - Customer Insights
3 mesi fa
Milano, Italia Sky A tempo pienoMission: As part of the Customer Operations Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions across all touchpoints and predict their future behavior, based on expected or planned events.You will collaborate closely with Customer Operations, Digital, Marketing, Finance, and Sales teams,...
-
Manager - Customer Insights
1 mese fa
Milano, Italia Sky Group A tempo pienoManager - Customer Insights Apply at locations: Milan, Monte Penice Time type: Full time Posted on: 30+ Days Ago Time left to apply: End Date: December 12, 2024 (30+ days left to apply) Mission: As part of the Customer Operations & Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions...
-
Manager - Customer Insights
1 mese fa
Milano, Italia Sky Group A tempo pienoManager - Customer InsightsApply at locations: Milan, Monte PeniceTime type: Full timePosted on: 30+ Days AgoTime left to apply: End Date: December 12, 2024 (30+ days left to apply)Mission:As part of the Customer Operations & Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions across all...
-
Global Customer Insights Manager
7 giorni fa
Milano, Lombardia, Italia Amplifon A tempo pienoAmplifon: Unlock Business Potential through Data-Driven InsightsAt Amplifon, we are on a mission to deliver exceptional hearing care solutions and services. As a key member of our team, you will play a pivotal role in driving business growth by leveraging data-driven insights.About the RoleWe are seeking a skilled Global Customer Intelligence & CRM Insights...
-
Manager - Customer Insights
2 settimane fa
Milano, Italia Sky Group A tempo pienoAs part of the Customer Operations & Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions across all touchpoints and predict their future behavior, based on expected or planned events. You will collaborate closely with Customer Operations, Digital, Marketing, Finance, and Sales teams,...
-
Manager - Customer Insights
4 giorni fa
Milano, Italia Sky Group A tempo pienoAs part of the Customer Operations & Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions across all touchpoints and predict their future behavior, based on expected or planned events. You will collaborate closely with Customer Operations, Digital, Marketing, Finance, and Sales teams,...
-
Manager - Customer Insights
1 settimana fa
Milano, Italia Sky Group A tempo pienoAs part of the Customer Operations & Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions across all touchpoints and predict their future behavior, based on expected or planned events.You will collaborate closely with Customer Operations, Digital, Marketing, Finance, and Sales teams,...
-
Global Customer Intelligence
4 settimane fa
Milano, Italia Amplifon A tempo pienoWho we are Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,300 professionals every day in a network of 9,700 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the...
-
Global Customer Intelligence
4 settimane fa
Milano, Italia Amplifon A tempo pienoWho we are Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,300 professionals every day in a network of 9,700 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the...
-
Global Customer Intelligence
4 settimane fa
Milano, Italia Amplifon A tempo pienoWho we areAmplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care.More than 20,300 professionals every day in a network of 9,700 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the world.In...
-
Consumer Insights Manager
2 settimane fa
Milano, Italia Ariston Group A tempo pienoCONSUMER INSIGHTS MANAGER Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating and air treatment, as well as components and burners.Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees,...
-
Cvm Insights Manager Milano Marketing
5 mesi fa
Milano, Italia Ermenegildo Zegna Holditalia S.P.A A tempo pienoMarketing & Customer Experience/Customer Relationship Management At Ermenegildo Zegna the talents and passion of our people are the pillars of our success.Which is why we're looking for a CVM Insights Manager in Milan to contribute to our proud legacy and help shape our vibrant future.What makes you, makes Zegna The legacy of Zegna would not exist if...
-
Chief Consumer Insights Manager
1 mese fa
Milano, Lombardia, Italia Ermenegildo Zegna Holditalia S.P.A A tempo pienoAbout the RoleThe Ermenegildo Zegna Group is seeking a skilled CVM Insights Manager to join our Marketing & Customer Experience team in Milan. As a key member of our team, you will be responsible for analyzing vast amounts of data to gain invaluable insights into consumer behavior and preferences.Key ResponsibilitiesLead a team in the development and...
-
Early Asset
6 mesi fa
Milano, Italia AstraZeneca A tempo pieno**Early Asset & Customer Insights Lead** At AstraZeneca our mission is to keep developing solutions for patients. The development of new molecules present in our pipeline is not just an independent task of the Global team. The MCs play a crucial role in providing market insights and accelerating the clinical trials in early stage and need to start preparing...
-
Principal Dsp Insights Manager
6 mesi fa
Milano, Italia Amazon A tempo pienoAt Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly taking to new levels is how we fulfill and deliver customers' orders. Our goal is to delight our customers by delivering their packages quickly and accurately, anywhere in the world. To meet this goal, Amazon is continually striving to...
-
Customer Insights Internship
4 settimane fa
Milano, Italia Loro Piana A tempo pieno**Position**: During this 6-month internship you will support the Customer Intelligence team in analyzing and monitoring all customer data to provide meaningful client insights to drive business strategies and CRM actions. **Job responsibilities**: You will learn to understand the customer behavior, providing key insights to all company stakeholders...