Manager - Customer Insights

3 mesi fa

Milano, Italia Sky A tempo pieno

Mission:
As part of the Customer Operations & Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions across all touchpoints and predict their future behavior, based on expected or planned events. You will collaborate closely with Customer Operations, Digital, Marketing, Finance, and Sales teams, contributing to initiatives that impact on customers and on their contact behavior. Your work will ensure accurate impact assessments and effective planning of related activities.
Key Responsibilities:
Reporting to the Contact Forecasting Senior Manager, your responsibilities will include:
Producing rolling forecasts for customer contacts across all interaction channels (both human and digital).
Monitoring and analyzing deviations between actual customer behavior and forecasted trends.
Analyzing customer base and contact behavior by customer type, product, channel, seasonality....
Generating insights to identify pain points and opportunities to enhance the customer journey.
Collaborating with IT/Big Data and business units to support data-driven decision-making, including developing and defining shared metrics.
Presenting key findings and insights to management on customer behavior and digital engagement, along with identified opportunities.
Requirements:
Analytical background: At least 3 years of experience as a Data Analyst, Business Analyst, or Data Scientist, with expertise in forecasting and planning.
Ability to interpret business needs and translate them into analytical approaches that drive reliable results.
Strong experience with cloud-based Data Lake environments and data management.
Proficiency in SQL for querying and data management; experience with Python and R for data analysis, machine learning, and workflow automation.
Expertise in predictive analytics, with a focus on time series analysis and machine learning models (e.g., ARIMA, Prophet, LSTM, deep learning) to forecast trends and customer behavior. Ability to implement and fine-tune statistical models, as well as generate insights from large datasets to drive business decisions.
Proficiency in data visualization tools such as Tableau, Power BI, or Looker.
Advanced proficiency in Excel and PowerPoint.
Strong problem-solving abilities and capacity to translate complex data into actionable insights.
Excellent communication skills, able to convey complex analyses to stakeholders at all levels, including top management. Team-oriented, adaptable, and organized, with strong time management skills.
Proficiency in English, both written and spoken.

#J-18808-Ljbffr

  • Manager - Customer Insights

    2 mesi fa

    Milano, Italia Sky Group A tempo pieno

    Manager - Customer Insights Apply at locations: Milan, Monte Penice Time type: Full time Posted on: 30+ Days Ago Time left to apply: End Date: December 12, 2024 (30+ days left to apply) Mission: As part of the Customer Operations Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions across all...

  • Customer Insights Manager

    3 settimane fa

    Milano, Italia Ariston Group A tempo pieno

    CUSTOMER INSIGHTS MANAGER Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating and air treatment, as well as components and burners.Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees,...

  • Manager - Customer Insights

    3 mesi fa

    Milano, Italia Sky A tempo pieno

    Mission: As part of the Customer Operations Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions across all touchpoints and predict their future behavior, based on expected or planned events.You will collaborate closely with Customer Operations, Digital, Marketing, Finance, and Sales teams,...

  • Customer Insights Manager

    2 settimane fa

    Milano, Italia Ariston Group A tempo pieno

    Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating, and air treatment, as well as components and burners. Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees, direct presence in 40...

  • Customer Insights Manager

    2 settimane fa

    Milano, Italia Ariston Group A tempo pieno

    Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating, and air treatment, as well as components and burners. Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees, direct presence in 40...

  • Global Customer Insights Manager

    3 settimane fa

    Milano, Lombardia, Italia Amplifon A tempo pieno

    Amplifon: Unlock Business Potential through Data-Driven InsightsAt Amplifon, we are on a mission to deliver exceptional hearing care solutions and services. As a key member of our team, you will play a pivotal role in driving business growth by leveraging data-driven insights.About the RoleWe are seeking a skilled Global Customer Intelligence & CRM Insights...

  • Manager - Customer Insights

    4 settimane fa

    Milano, Italia Sky Group A tempo pieno

    As part of the Customer Operations & Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions across all touchpoints and predict their future behavior, based on expected or planned events. You will collaborate closely with Customer Operations, Digital, Marketing, Finance, and Sales teams,...

  • Manager - Customer Insights

    3 settimane fa

    Milano, Italia Sky Group A tempo pieno

    As part of the Customer Operations & Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions across all touchpoints and predict their future behavior, based on expected or planned events. You will collaborate closely with Customer Operations, Digital, Marketing, Finance, and Sales teams,...

  • Manager - Customer Insights

    4 settimane fa

    Milano, Italia Sky Group A tempo pieno

    As part of the Customer Operations & Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions across all touchpoints and predict their future behavior, based on expected or planned events. You will collaborate closely with Customer Operations, Digital, Marketing, Finance, and Sales teams,...

  • Manager - Customer Insights

    4 settimane fa

    Milano, Italia Sky Group A tempo pieno

    As part of the Customer Operations & Finance department and key member of the Contact Forecasting Team, your role will be to analyze customer interactions across all touchpoints and predict their future behavior, based on expected or planned events.You will collaborate closely with Customer Operations, Digital, Marketing, Finance, and Sales teams,...

  • Global Customer Intelligence

    1 mese fa

    Milano, Italia Amplifon A tempo pieno

    Who we are Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,300 professionals every day in a network of 9,700 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the...

  • Global Customer Intelligence

    1 mese fa

    Milano, Italia Amplifon A tempo pieno

    Who we are Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,300 professionals every day in a network of 9,700 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the...

  • Global Customer Intelligence

    1 mese fa

    Milano, Italia Amplifon A tempo pieno

    Who we areAmplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care.More than 20,300 professionals every day in a network of 9,700 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the world.In...

  • Consumer Insights Manager

    4 settimane fa

    Milano, Italia Ariston Group A tempo pieno

    CONSUMER INSIGHTS MANAGER Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating and air treatment, as well as components and burners.Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees,...

  • Early Asset

    7 mesi fa

    Milano, Italia AstraZeneca A tempo pieno

    **Early Asset & Customer Insights Lead** At AstraZeneca our mission is to keep developing solutions for patients. The development of new molecules present in our pipeline is not just an independent task of the Global team. The MCs play a crucial role in providing market insights and accelerating the clinical trials in early stage and need to start preparing...

  • Early Asset

    7 giorni fa

    Milano, Italia Astrazeneca A tempo pieno

    **Early Asset & Customer Insights Lead**At AstraZeneca our mission is to keep developing solutions for patients. The development of new molecules present in our pipeline is not just an independent task of the Global team. The MCs play a crucial role in providing market insights and accelerating the clinical trials in early stage and need to start preparing...

  • Senior Manager

    2 settimane fa

    Milano, Italia Sky Group A tempo pieno

    Senior Manager - Strategic Insights Apply locations Milan, Monte Penice time type Full time posted on Posted 2 Days Ago job requisition id R0040555 Questa è una stimolante opportunità per entrare nel dipartimento di Data & Decision Support, struttura che ha l'obiettivo di qualificarsi come business partner strategico a supporto di tutte le aree aziendali...

  • Senior Client Insights Manager

    1 settimana fa

    Milano, Italia Visa A tempo pieno

    Job Description This Milan based role reports to the Client Insights Lead, Visa Europe as a key member of the European Insights and Analytics team, a diverse, high performing team helping Visa and our clients to grow customer engagement through actionable insights, analytics and measurement.The successful applicant will support Visa client advisory...

  • Senior Manager

    2 settimane fa

    Milano, Italia Sky Group A tempo pieno

    Senior Manager - Strategic Insights Apply locations Milan, Monte Penice time type Full time posted on Posted 2 Days Ago job requisition id R0040555 Questa è una stimolante opportunità per entrare nel dipartimento di Data & Decision Support, struttura che ha l’obiettivo di qualificarsi come business partner strategico a supporto di tutte le aree...

  • Senior Manager

    2 settimane fa

    Milano, Italia Sky Group A tempo pieno

    Senior Manager - Strategic Insights Apply locations Milan, Monte Penice time type Full time posted on Posted 2 Days Ago job requisition id R0040555 Questa è una stimolante opportunità per entrare nel dipartimento di Data & Decision Support, struttura che ha l'obiettivo di qualificarsi come business partner strategico a supporto di tutte le aree aziendali...