Customer Service and Business Support

4 settimane fa


Milano, Italia Pellegrini S.p.A. A tempo pieno

Per seguire la continua innovazione dei servizi e prodotti delle Divisioni Ristorazione e Distribuzione Automatica vogliamo strutturare maggiormente la funzione di supporto agli utenti finali. Ricerchiamo una persona che, in qualità di Customer Service and Business Support, all’interno di un team multidisciplinare, parteciperà alla definizione dei nuovi processi e all’ideazione, sviluppo e implementazione degli strumenti utili al presidio del ruolo, in un’ottica di supporto operativo al business delle Divisioni. Attività Il/la Customer Care Specialist gestirà i canali di comunicazione con gli utenti dei sistemi applicativi di prenotazione, erogazione e pagamenti e in particolare: analizzare le richieste degli utenti, verificare eventuali anomalie e promuoverne la risoluzione risponde a commenti, suggerimenti, reclami e problemi per garantire la soddisfazione dell’utente fornire agli utenti (e ai colleghi operativi) informazioni, indicazioni e chiarimenti relativamente alle applicazioni di prenotazione e pagamento gestire eventuali commenti e segnalazioni sugli app storages evadere le richieste di rimborso interfacciandosi, se necessario, con la Direzione Finance partecipare al miglioramento dei sistemi applicativi analisi e reportistica: rileva, categorizza, monitora e analizza le criticità ricorrenti, creando report (Excel) da condividere con gli stakeholder Siamo alla ricerca di una persona che abbia maturato 2-3 anni di esperienza in ruoli analoghi (Supporto Tecnico / Customer Care ecc.), possibilmente con provenienza da aziende strutturate di Distribuzione Automatica e/o Ristorazione e/o servizi di Welfare e/o società di servizi finanziari, e-commerce, payment networks ecc. La persona che stiamo ricercando deve inoltre possedere: Diploma e/o Laurea ad indirizzo tecnico/scientifico e orientamento gestionale, o percorso analogo) dimestichezza nell’impiego di applicativi ticketing e di analisi delle transazioni buona capacità di utilizzo di MS Office e dei principali strumenti di comunicazione elettronica “ first hand experience ” con tecnologie di servizi di pagamento / e-commerce/ delivery buona conoscenza della lingua Inglese (per interagire con gli utenti) empatia e ottime capacità relazionali doti comunicative - sia verbali, sia scritte - e capacità di ascolto per interagire con gli utenti tramite molteplici canali capacità di gestire lo stress organizzazione e pianificazione: saper assegnare priorità ai task e alle richieste, programmando il proprio lavoro di conseguenza analisi e sintesi: saper leggere, elaborare e sintetizzare i dati per utilizzarli al meglio e renderli fruibili agli interlocutori di riferimento Graditi corsi di formazione (svolti durante il percorso accademico o “extra-curriculari”) nell’ambito di: Tecniche di Comunicazione / Comunicazione efficace; Gestione del Cliente; Customer Service / Customer Experience; Digitalizzazione dei servizi / Digital transformation Possibilità di crescita all’interno di una realtà solida e strutturata , operante su tutta Italia, che dal 1965 ha come obiettivo il perseguimento dell’eccellenza , mettendo al centro della propria strategia di sviluppo la ricerca delle qualità , l’ innovazione e la valorizzazione delle professionalità dei collaboratori. Il presente annuncio di lavoro si rivolge a candidati di entrambi i sessi ai sensi della normativa vigente (D.Lgs. 198/2006). I candidati sono invitati a prendere visione dell' Informativa sul trattamento dei dati (GDPR) lul nostro sito aziendale: Livello di anzianità Livello di anzianità Esperienza minima Tipo di impiego Funzione lavorativa Funzione lavorativa Servizio clienti, Business Development e Strategia / pianificazione Settori Settori Servizi per la ristorazione Le referenze raddoppiano le tue probabilità di ottenere un colloquio presso Pellegrini S.p.A. Ricevi avvisi per le nuove offerte di lavoro per Servizio clienti in Milano . Stage Ufficio Anagrafe Clienti e Contratti - Direzione Servizi Operativi Stiamo creando un modo nuovo per condividere le conoscenze della community. Gli esperti aggiungono informazioni direttamente a ogni articolo, che all’inizio viene generato con l’aiuto dell’intelligenza artificiale. #J-18808-Ljbffr



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