Order Fulfilment Supervisor

2 settimane fa


Milano, Italia Fanatics Inc. A tempo pieno

The Order Fulfilment Supervisor reports to the General Director of Operations and is responsible of the order management process of the Segrate and Barzago FCs, which manage the products 
sold by the e‐commerce site and by the 4 stores in the area.

Ensures all functions involved (the warehouse, transport, IT, customer service, ...) work effectively and efficiently to deliver products to customers.

In particular, the new Order Fulfillment Spv will be responsible for: 
• define, develop and implement new order fulfillment strategies new scalable and standard customer service business processes to ensure efficient order processing; 
• monitor the daily processing of orders to ensure the achievement of targets SLA; 
• supervise customer returns and complaints relating to order processing; 
• work closely with the customer service team to reduce customer claims clients; 
• proactively identify operational problems, facilitating their resolution with appropriate parts; 
• Collaborate with the IT department on current system features and improvements of the same; 
• control inventories using systematic procedures to maintain adequate levels of products.

The ideal candidate 
• Engineering degree preferred; 
• 2/3 years of experience gained in functions related to order fulfillment management; 
• preferably from the e‐commerce sector; 
• autonomy and ability to organize, plan activities, define tasks , priorities and compliance with deadlines; 
• proactivity, analytical and intervention skills; 
• problem solving; 
• orientation towards achieving objectives; 
• personal balance, positivity and energy; 

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