Customer Satisfaction

3 settimane fa

Roma, Italia Schneider Electric Norge AS A tempo pieno

Mission Manage the Customer Satisfaction & Quality function within one site and develops quality action plans, allocates resources. Manage the team and the Customer Satisfation & Quality strategy of production site of Stezzano. What will you do? Supervise the complete scope of the Quality function or more than two specific quality sub-functions as the ultimate person in charge of customer satisfaction. Organize/manage the Quality function within a given entity Advise management regarding quality matters. Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standards. Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stage of the quality loop in order to result in economic effectiveness Manage the CS&Q in the Plant:

  • VOC : Voice Of the Customer
  • Interact regularly with customers to better understand their expectations and concerns
  • Represent the voice of customer and drive the customer centricity within the entity
  • Influence the decision process of their entity to always consider the voice of the customers
  • Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plan
Quality Excellence & System
  • Run CS&Q related & the Product Return Management
  • Drive Quality Excellence in Supply Chain and the relevant quality programs and methods to ensure continuous improvement
  • Consolidate all Non-Quality Costs and drive improvement actions
  • Alert the management on issues
  • Contribute to the Tailored Supply Chain implementation
Implement the Schneider quality policy, the Global directives and policies define CS&Q roles, targets and objectives within the entity Manage the Quality Management System of the entity Be responsible for people management including goal setting, performance management, competency. What skills and capabilities will make you successful? Relevant experience in Quality department Experience inmanagerial roles Fluent English in mandatory Quality improvement tools, techniques & models Statistical quality techniques and analysis What's in it for you? Permanent contract Flexibility on the job; Exciting work in an international company, with opportunities to lead and contribute to various collaborative projects with cross-regional teams; Special training tailored to your needs and career goals; Opportunities for growth based on clear development paths; An environment where employees have equal opportunities to reach their maximum potential, depending on personal performance and aspirations; Global Family Leave program; canteen meal; Equity plans; Welfare programs that can be extended to your family; Health insurance and professional/extra-professional accident insurance. Let us learn about you Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Why us? At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all. We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work. We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere. If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you. Discover your M eaningful, Inclusive and Empowered career at Schneider Electric. €34.2bn global revenue +12% organic growth 135 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate and we ‘embrace different’ as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices. You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #J-18808-Ljbffr

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