Customer Experience Manager

3 settimane fa

Roma, Italia Abbott Laboratories A tempo pieno

**_MAIN PURPOSE OF ROLE_**

Managing a team of Abbott Ambassadors and drives a value expansion and sales of products and solutions within the region by managing customer relationship, life cycle and experience.

**_ MAIN RESPONSIBILITIES_**
- Full revenue responsibility including forecasting and target performance achievement.
- Full operational and functional responsibility for a team of Abbott Ambassadors and Value Expansion
- Responsible to execute business development plan and sales plan to achieve revenue target higher profitability, higher sin-rates and higher share of wallet for existing customers
- Assist Ambassadors with contract negotiations, particularly with pricing/profitability policies
- Act as a trusted partner and adviser as main contact to customers
- Responsible for managing first line support and escalation through to resolution
- Responsible for adherence to customer contractual obligations
- Success in this role in measured by contract renewal rate, economic profitably per district, service level achievement, customer satisfactions score (NPS), and managed revenue.
- Service oriented - achieves exceptionally high levels of customer satisfaction by carefully analysing customer requirements and overcoming all hurdles to adapting product and service delivery to those requirements

**_ QUALIFICATIONS_**

**_ Education_**

Bachelors Degree

Biology or similar

**_ Experience/Background_**

Preferred experience in industry

Experience in Diagnostics industry; proven sales and customer service management leadership track record with a responsibility of at least 45MM

  • Customer Experience Manager

    7 giorni fa

    Roma, Italia ProPosition Management Search A tempo pieno

    Email Our client, leading consulting company, is currently looking for a: Customer Experience Manager Main Task/Activities: Mapping and redesigning the customer experience throughout the customer journey, with the aim of optimizing omni-channel engagement while also streamlining the enabling operating processes Developing customer listening and feedback...

  • Customer Experience Manager

    3 settimane fa

    Roma, Italia KPMG A tempo pieno

    Join the digital revolution, helping us to optimise the customer experience and to develop predictive models for customer behaviour.By joining our Digital customer team, you will be part of the biggest revolution underway, rethinking the customer experience from a digital perspective, steering customer-centric transformation programmes, harnessing the...

  • It-customer Experience Specialist

    7 giorni fa

    Roma, Italia Daiichi Sankyo Europe A tempo pieno

    **Passione per l'innovazione. Considerazione per i pazienti.**: Con oltre 120 anni di esperienza scientifica e più di 17.000 dipendenti in oltre 20 Paesi, Daiichi Sankyo è attivamente impegnata nello scoperta, sviluppo diffusione di nuovi standard di cura che arricchiscono la qualità della vita in tutto il mondo. In Europa ci concentriamo su due aree:...

  • It-customer Experience Specialist

    1 settimana fa

    Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passione per l'innovazione. Considerazione per i pazienti.**: Con oltre 120 anni di esperienza scientifica e più di 17.000 dipendenti in oltre 20 Paesi, Daiichi Sankyo è attivamente impegnata nello scoperta, sviluppo diffusione di nuovi standard di cura che arricchiscono la qualità della vita in tutto il mondo. In Europa ci concentriamo su due aree:...

  • It-customer Experience Specialist

    4 settimane fa

    Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...

  • It-customer Experience Specialist

    4 settimane fa

    Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...

  • It-customer Experience Specialist

    4 settimane fa

    Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...

  • It-customer Experience Specialist

    4 settimane fa

    Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...

  • It-customer Experience Specialist

    4 settimane fa

    Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...

  • Customer Experience Specialist

    1 settimana fa

    Roma, Italia Daiichi Sankyo A tempo pieno

    Seleziona la frequenza (in giorni) di ricezione di un avviso: Passione per l'innovazione. Considerazione per i pazienti. Con oltre 120 anni di esperienza scientifica e più di 17.000 dipendenti in oltre 20 Paesi, Daiichi Sankyo è attivamente impegnata nello scoperta, sviluppo diffusione di nuovi standard di cura che arricchiscono la qualità della vita in...

  • Customer Experience Specialist

    1 settimana fa

    Roma, Italia Daiichi Sankyo A tempo pieno

    Seleziona la frequenza (in giorni) di ricezione di un avviso: Passione per l'innovazione. Considerazione per i pazienti. Con oltre 120 anni di esperienza scientifica e più di 17.000 dipendenti in oltre 20 Paesi, Daiichi Sankyo è attivamente impegnata nello scoperta, sviluppo diffusione di nuovi standard di cura che arricchiscono la qualità della vita in...

  • Territory Manager

    4 settimane fa

    Roma, Italia Experience International A tempo pieno

    **Descrizione azienda**: **Experience International**,** **società di ricerca e selezione del personale in ambito healthcare attiva nei settori di medical devices, equipment, diagnostics e pharma, **per un’importante e prestigiosa multinazionale in ambito medical devices **che intende ampliare il proprio organico, ricerca la seguente figura...

  • Automotive Customer Experience Field Consultant

    6 giorni fa

    Roma, Italia MSX INTERNATIONAL A tempo pieno

    As a Customer Experience Field Consultant you will support the National Sales Company and Dealers Network in following AfterSales processes, improving customer experience. You will identify and propose appropriate solutions to critical issues at Dealers Network in line with the standards of the National Sales Company. **What will you be doing on a daily...

  • Customer Service Manager

    7 giorni fa

    Roma, Italia Kuoni Tumlare A tempo pieno

    **About the Role**: The Customer Service Manager is responsible for leading the team in providing excellent customer service. They will monitor and assign workload as well as other tasks and projects for the team. They must also manage the team's performance, working to maintain a high level of customer satisfaction. The Customer Service Manager will also be...

  • IT-Customer Experience Specialist

    2 settimane fa

    Roma, Italia Daiichi Sankyo A tempo pieno

    Premi Tab per spostarti e passare al collegamento contenuto Seleziona la frequenza (in giorni) di ricezione di un avviso: IT-Customer Experience Specialist (Lazio) Passione per l'innovazione. Considerazione per i pazienti. Con oltre 120 anni di esperienza scientifica e più di 17.000 dipendenti in oltre 20 Paesi, Daiichi Sankyo è attivamente impegnata nello...

  • Area Customer Experience

    4 settimane fa

    Roma, Italia Toyota Financial Services A tempo pieno

    **JOB AREA**: Customer Experience - Toyota Financial Services Italia S.p.A. **LOCATION**: Roma **RUOLO**:Customer Care Analyst - Categoria protetta Art.1 Legge 68/99 ATTIVITÀ - Assistenza telefonica alle richieste dei clienti che chiamano il numero dedicato all’Assistenza Clienti; - Gestione delle attività di Back Office come: - conteggi di...

  • Customer Experience Project Manager

    7 giorni fa

    Roma, Italia IGT A tempo pieno

    Location: Roma, IT, 00154- Requisition ID: 11363**Ruolo**: **Titolo**: Customer Experience Project Management Professional **Luogo**: Roma **Smartworking**: possibile per questa posizione **Attività previste**: Gestione delle attività di continua evoluzione digitale della relazione con i rivenditori ed i giocatori, di costruzione di un ecosistema...

  • CVM Specialist Milano Marketing

    2 settimane fa

    Roma, Italia Ermenegildo Zegna Holditalia S.p.A A tempo pieno

    At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re offering the opportunity as CVM Specialist in EMEA What makes you, makes Zegna As CVM Specialist, you will implement and execute tailored CVM campaigns for Europe Retail, focusing on consumer retention and loyalty. You'll also analyze consumer...

  • It-customer Experience Specialist

    4 settimane fa

    Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...

  • It-customer Experience Specialist

    4 settimane fa

    Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...