Payment Operations Manager | Ruby Labs

6 giorni fa

Roma, Italia Ruby Labs A tempo pieno

About us
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us.

About the role
We're looking for a payment operations wizard who can help us scale our rapidly growing business while keeping risk under control. You'll be the bridge between our risk management and commercial teams, crafting strategies that balance growth with security. If you get excited about optimizing payment flows, crushing fraud rates, and exploring new payment frontiers – we want to talk to you

Key Responsibilities

Build and maintain relationships with payment processors and risk management vendors

Lead negotiations with payment service providers to optimize processing fees

Drive end-to-end partnership lifecycle from prospecting to contract finalization

Design and execute risk mitigation strategies to optimize dispute and fraud rates

Craft dispute prevention and resolution processes that follow industry best practices

Identify and implement automation opportunities across our payment operations

Research and integrate alternative payment methods to boost conversion rates

Scout and evaluate new payment processing partners to support our rapid growth

Analyze payment performance data and create actionable insights

Help select and implement tools to streamline our payment infrastructure

Qualifications

You have 2+ years of experience in payment operations, risk management, or similar role

You have experience in commercial negotiations and vendor management

You possess strong communication and deal-making skills

You understand payment processing fee structures and optimization strategies

You're analytically minded with strong Excel skills (pivot tables are your friends)

You have experience with payment dashboards and analytics tools

You understand the intricacies of digital payments and risk management

You're comfortable working with both technical and business stakeholders

You have excellent problem-solving skills and attention to detail

You're proactive and can work independently while supporting team goals

Nice to have

Experience with Stripe, PayPal, or other major payment processors

Knowledge of high-risk merchant account management

Familiarity with payment orchestration platforms (like Primer.io)

Experience with D2C subscription-based products and their payment challenges

Location
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.

Benefits
Discover the perks of being part of our vibrant team We offer:

Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.

Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.

Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.

Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.

Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere.

Interview Process
After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:

Recruiter Screening (40 minutes)

Technical Interview (90 minutes)

Final Interview (60 minutes)

Life at Ruby Labs
At Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.

We are an equal-opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Join us and be part of a company that is crafting the future of technology across multiple industries.

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