Customer care specialist
3 settimane fa
MAIN MISSION & CHALLENGES of the DEPARTMENT / TEAM / POSITION The Customer Care Specialist is a passionate customer care professional with great customer service skills and the ability to effectively moderate online and offline conversations, providing an authentic customer experience via phone, email and chat. Assists customers with all aspects of customer service including order placement, facilitating returns and replacements, product inquiry and recommendations, general customer service assistance. Hierarchical report of the position : CRM & Customer Service Coordinator Location: Milano ROLE AND AREA OF RESPONSIBILITIES The advisor has a solid knowledge of the brand and products, provides exceptional advice and consultation to customers, and always with a focus on providing best-in-class customer service. Main responsibilities: Convey energy, excitement, authenticity, and a deep appreciation for the mission and values of our brand; Use proactive and intuitive techniques to increase customer experience by providing suggestions for products that match customer interests and needs; Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience; Collaborate with other departments (e.g. Sales, Ecommerce, Logistics) to ensure smooth service delivery; Support departments in achieving business KPIs including; NPS, customer response time, etc; Provide accurate and complete information about customer interactions; Applies high-quality customer service guidelines while servicing customers. CANDIDATE PROFILE Education/Degree: Bachelor's degree Background including total years of experience: 2+ years of experience in Customer Care; Genuine passion for beauty products; Retail background is a plus. Technical skills: Experience working with Zendesk (or a comparable customer service ticketing system) strongly desired; Strong analytical and problem-solving skills; Working knowledge of Microsoft Office Suite, Salesforce, Bazaarvoice. Languages: Full proficiency in English Soft skills and leadership skills: - Good relational skills; Flexibility, dynamism; Ability to work in a team; Organized and able to multitask; Sense of urgency, demonstrates ownership, high energy, and team player; Excellent interpersonal skills; Strong oral and written communication skills.
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Customer Care Specialist – Milano
4 settimane fa
Milano, Italia Generazione vincente A tempo pienoDescrizione azienda Generazione Vincente Spa, Agenzia per il lavoro , filiale di Avellino, seleziona per importante azienda cliente operante nel settore turistico un / una customer care specialist da inserire presso la propria divisione vendite e customer care Posizione Il / la customer care specialist , dovrà supportare il responsabile nello sviluppo ed...
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Customer Care Specialist
1 giorno fa
Milano, Italia Acqua Di Parma A tempo pienoThe Customer Care Specialist will take care of pre e post sales activities of WW and e-commerce customers in compliance with the Group's procedures and with the goal of maintaining the level of service defined and consistent with the brand identity of our Maison. He/she will have the following resonsibilities: - Processing all inquiries addressed to Acqua...
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Customer Care Specialist
3 settimane fa
Milano, Italia Generazione Vincente S.p.A. A tempo pienoGenerazione Vincente Spa, Agenzia per il lavoro , filiale di Avellino, seleziona per importante azienda cliente operante nel settore turistico un / una customer care specialist da inserire presso la propria divisione vendite e customer care Il / la customer care specialist , dovrà supportare il responsabile nello sviluppo ed implementazione di processi di...
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Beauty Customer Care Specialist
3 settimane fa
Milano, Italia Groupe Clarins A tempo pienoA leading beauty company in Milano seeks a Customer Care Specialist to provide top-tier customer service. The ideal candidate will have a Bachelor’s degree, over 2 years of customer care experience, and proficiency in English. Passion for beauty products and experience with tools like Zendesk are strongly desired. The role involves managing customer...
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Customer Care Specialist
2 settimane fa
Milano, Italia Bitpanda Pro A tempo pienoWe are #hiring! Bitpanda Pro is looking for a **Customer Care Specialist **in Milan to join our growing team. This will be assisting with the set-up of our customer care function and customer care enablement technology. **What you'll do** - Handle customer support enquiries for Bitpanda Pro exchange which may include issues or enquiries surrounding logins,...
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Customer Care
4 settimane fa
Milano, Italia Generazione vincente A tempo pienoUn'importante agenzia per il lavoro cerca un customer care specialist da inserire nella divisione vendite e customer care. Il candidato ideale dovrà supportare nella gestione dei clienti e dei processi di vendita, contribuendo a procedure di miglioramento e monitoraggio. Servono ottima conoscenza dell'inglese e competenze in marketing. Si offre contratto a...
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Customer Care Specialist
2 settimane fa
Milano, Italia Generazione Vincente S.P.A. A tempo pienoGenerazione Vincente Spa, Agenzia per il lavoro , filiale di Avellino, seleziona per importante azienda cliente operante nel settore turistico un/una customer care specialist da inserire presso la propria divisione vendite e customer careIl /la customer care specialist , dovrà supportare il responsabile nello sviluppo ed implementazione di processi di...
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Customer Care Specialist
6 giorni fa
Milano, Italia Iliad Italia S.p.A. A tempo pienoDal 2018 rivoluzioniamo il mercato telco in Italia, puntando su **verità,** **fiducia e innovazione.** Non solo attraverso offerte semplici e con zero costi nascosti: la **#Rivoluzioneiliad **è resa possibile anche dal coraggio e dall’intraprendenza delle nostre persone. Siamo orgogliosi dell’impatto stratosferico che abbiamo avuto: oltre 9 milioni...
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Customer Care Specialist
5 giorni fa
Milano, Lombardia, Italia Groupe Clarins A tempo pienoMAIN MISSION & CHALLENGES of the DEPARTMENT / TEAM / POSITIONTheCustomer Care Specialistis a passionate customer care professional with great customer service skills and the ability to effectively moderate online and offline conversations, providing an authentic customer experience via phone, email and chat.Assists customers with all aspects of customer...
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Customer Care
2 settimane fa
Milano, Italia LINK2PEOPLE SRL A tempo pienoLink2people seleziona per conto di un noto brand del lusso internazionale un **CUSTOMER CARE SPECIALIST** Il ruolo inserito dell’ambito del team Digital & E-commerce ha lo scopo di supportare le operazioni di vendita del canale online. **RESPONSABILITA’** - Gestione delle richieste di informazioni in fase di preacquisto via mail e telefono; - Gestione...
