Operations Executive

4 settimane fa


Firenze, Italia Florence A tempo pieno

At Florence, we're dedicated to revolutionising social care staffing through innovation and technology. Since our inception in 2017, we've empowered over 90,000 nurses, carers, and support workers, along with 100,000 e-learners, and partnered with over 2000 care providers across the UK. Our platform has facilitated over 1 million hours of work, enabling healthcare professionals to earn over £20 million through shift bookings. As a rapidly growing team, led by a former doctor-turned-entrepreneur, we operate from offices in London, Glasgow, and Birmingham, with a recently founded international presence.

As an Operations Executive at Florence, you'll play a pivotal role in meeting the service requirements of our healthcare professionals and organisations. In this role, you’ll play a key role in supporting the Customer Operations lead to build a scalable operations function. You’ll build strong relationships with Florence Healthcare Professionals and Healthcare Organisations, supporting the delivery of critical processes and tasks, as well as working closely with the wider Operations function to improve, automate and scale processes. You will report to the Operations Lead within a warm, welcoming, and supportive team environment. We offer a hybrid working model, with three office days and two optimal remote working days, and operating hours from 9:00 AM to 5:30 PM, Monday through Friday.

Key Responsibilities:

  • Build and nurture strong relationships with healthcare professionals and healthcare organisations, understanding their needs and answering their queries. 
  • Managing second line of defence queries, including customer tickets that come through from the Customer Service team. 
  • Closely collaborate with the Account Management Client team and internal stakeholders to build strong relationships and make sure you understand where there are staffing requirements. 
  • Manage a pipeline to activate Healthcare Professionals into shifts; this will nurture them from the point of becoming compliant to the point they’ve worked 2 shifts. 
  • Suggest improvements to processes and identify automation opportunities. 
  • Take responsibility for knowing your own metrics and performance, and support new joiners in the team to upskill.
  • Demonstrated track record of achieving and exceeding targets.
  • Results-driven mindset with agility and adaptability in a fast-paced environment.
  • Interest in technology-driven solutions for enhancing customer experiences.
  • Exceptional communication and interpersonal skills.
  • Strong organisational abilities with keen attention to detail.
  • Ability to work independently and collaboratively within a team.
  • Dedication to providing excellent customer service and building lasting relationships.
  • At least 1 year experience in operations within either start-up or the healthcare or staffing industry is desired, but certainly not an essential
  • Competitive salary
  • 25 days annual leave with option to purchase additional days
  • Private healthcare insurance
  • Enhanced maternity and paternity leave
  • Cycle to Work Scheme
  • Railcard scheme for under 30's
  • Flexible personal benefits
  • Wellness support
  • Innovative, fun, friendly work environment

EQUAL OPPORTUNITIES

We promote an environment for our staff and app users that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances, in a spirit of inclusivity and belonging.

We are proud to be an equal opportunities employer, and believe we find our strength in our diversity. If you require any accommodation to assist you in the interview process, please submit this with your enquiry.

We offer a flexible, empathetic and highly collaborative working environment. If you are motivated by the prospect of a career with a forward-thinking tech company committed to inclusion, we’d love to hear from you.

#J-18808-Ljbffr

  • Firenze, Italia Bravo Savings Network A tempo pieno

    **About us** **BRAVO SAVINGS NETWORK** is a company specialised in Affiliate Marketing that was set up in 2016 with the intention to help the consumer save, and promote the best offers available online. Certain that online shopping will grow exponentially, we are dedicated to creating a user friendly platform whilst using the latest generation marketing...

  • Operations Executive

    2 settimane fa


    Firenze, Italia Florence A tempo pieno

    At Florence, we're dedicated to revolutionising social care staffing through innovation and technology. Since our inception in 2017, we've empowered over 90,000 nurses, carers, and support workers, along with 100,000 e-learners, and partnered with over 2000 care providers across the UK. Our platform has facilitated over 1 million hours of work, enabling...

  • Operations Executive

    1 settimana fa


    Firenze, Italia Florence A tempo pieno

    At Florence, we're dedicated to revolutionising social care staffing through innovation and technology. Since our inception in 2017, we've empowered over 90,000 nurses, carers, and support workers, along with 100,000 e-learners, and partnered with over 2000 care providers across the UK. Our platform has facilitated over 1 million hours of work, enabling...


  • Firenze, Italia LHH A tempo pieno

    Il nostro cliente è un rinomato brand del Settore Fashion, nato negli anni ’60 in Toscana, dove si trova ancora la sede storica e principale. Il brand, ad oggi, vanta diverse controllate in tutto il mondo. In un’ottica di evoluzione e crescita sul mercato, ci ha incaricati della selezione di un profilo di: Interim Responsabile...


  • Firenze, Italia Lee Hecht Harrison Nederland B.V. A tempo pieno

    Il nostro cliente è un rinomato e storico brand italiano del Settore Fashion.In un'ottica di evoluzione e crescita sul mercato, ci ha incaricati della selezione di un profilo di: Interim Responsabile Operations. Responsibilities La risorsa, rispondendo direttamente alla Proprietà, avrà le seguenti responsabilità: Assicurare le performances e la...


  • Firenze, Italia Human Value A tempo pieno

    Our Client is an international, prestigious and diversified Italian entrepreneurial group.**Role**: The President's Assistant works alongside the Executive Manager, facilitating his work by anticipating all needs and becoming a partner in the company's business thanks to a global vision of internal processes, relationships and information flows inthe...


  • Firenze, Italia Seminole Gaming & Hard Rock A tempo pieno

    Accounting/Finance/Revenue Management(22)Administration(1)Aviation(1)Business Affairs - Legal(2)Business Development(1)Cash Operations(29)Casino Operations - Hourly(3)Casino Operations - Salaried(3)Design, Construction & Development(2)Entertainment(4)Entertainment & Event Management(7)Executive(1)Executive/Administration(1)Facilities(25)Fitness, Golf &...


  • Firenze, Italia Seminole Gaming & Hard Rock A tempo pieno

    Accounting/Finance/Revenue Management (22) Administration (1) Aviation (1) Business Affairs - Legal (2) Business Development (1) Cash Operations (29) Casino Operations - Hourly (3) Casino Operations - Salaried (3) Design, Construction & Development (2) Entertainment (4) Entertainment & Event Management (7) Executive (1) Executive/Administration...

  • Executive Chef

    2 giorni fa


    Firenze, Italia Auberge Resorts Collection A tempo pieno

    **Executive Chef Profile Summary**: **Our Company and Our Property**: Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious...

  • Executive Chef

    14 ore fa


    Firenze, Italia Collegio alla Querce A tempo pieno

    **Executive Chef Profile Summary **Our Company and Our Property**: Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet...


  • Firenze, Italia W Executive A tempo pieno

    **Descrizione azienda**: Our Client is a WW Luxury Goods Company, and for its Industrial plant and Operations (1.000 hc involved on Italy operations), near Florence - we are looking for a new role to support the worldwide HR IT strategic HCM project: **Posizione**: We are looking for a PROJECT MANAGER on HUMAN RESOURCES INFORMATION SYSTEM / HRIS Project...


  • Firenze, Italia Florence A tempo pieno

    At Florence, we're on a mission to revolutionise health and social care staffing with innovative technology Launched in 2017, we work with 90,000+ nurses, carers and support workers, 100,000 e-learners, and more than 2000 care providers across the UK. Nurses and carers have worked almost 1 million hours and earned more than £20 million by booking shifts...


  • Firenze, Italia Florence A tempo pieno

    At Florence, we're on a mission to revolutionise health and social care staffing with innovative technology Launched in 2017, we work with 90,000+ nurses, carers and support workers, 100,000 e-learners, and more than 2000 care providers across the UK. Nurses and carers have worked almost 1 million hours and earned more than £20 million by booking shifts...


  • Firenze, Italia Florence A tempo pieno

    At Florence, we're on a mission to revolutionise health and social care staffing with innovative technology Launched in 2017, we work with 90,000+ nurses, carers and support workers, 100,000 e-learners, and more than 2000 care providers across the UK. Nurses and carers have worked almost 1 million hours and earned more than £20 million by booking...


  • Firenze, Italia W EXECUTIVE S.R.L. A tempo pieno

    Our Client is a WW Luxury Goods Company, and for its Industrial plant and Operations (1.000 hc involved on Italy operations), near Florence - we are looking for a new role to support the worldwide HR IT strategic HCM project: **Posizione**: We are looking for a PROJECT MANAGER on HUMAN RESOURCES INFORMATION SYSTEM / HRIS Project Manager to join our HR team...

  • Executive Leader

    2 settimane fa


    Firenze, Italia GE Gas Power A tempo pieno

    **Job Description Summary**: Global Lean, Process Excellence, Quality & EHS Leader, Aero Alliance **Company** Aero Alliance: Aero Alliance is a Joint Venture that serves three segments of customers - its two parent companies, Baker Hughes and GE Vernova, as well as the Authorized Service Providers (ASP) network. The Aero Alliance delivers value to its...

  • Industrial Controller

    1 settimana fa


    Firenze, Italia LHH A tempo pieno

    LHH Recruitment Solutions è la società del Gruppo Adecco che offre servizi in ambito Head Hunting (specializzato nei segmenti Executive, Leaders ed Experts), Interim Management, HR Consulting e Managed Recruitment Experience (MRX). LHH Recuitment Solutions è parte integrante di LHH, il provider unico e globale di soluzioni end-to-end che accompagna...

  • Account Executive

    1 settimana fa


    Provincia di Firenze, Toscana, Italia MessageBird A tempo pieno

    **Transform the communications world!**: We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS). - ** What’s my job title?** Account Executive - Nordics - ** What type of contract will I be on?** Permanent - ** Where in the world? **Remote from Norway - ** Working hours?...


  • Provincia di Firenze, Toscana, Italia MessageBird A tempo pieno

    **Transform the communications world!**: We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS). - ** What’s my job title?** Enterprise Account Executive - Nordics - ** Where in the world? **You can work remotely from anywhere in Denmark - ** Working hours? **For this role,...


  • Firenze, Italia bioMérieux A tempo pieno

    **Global Commercial Excellence Director M/F/NB**: Location: Firenze, Italy Position Type: Unfixed Term Job Function: Executive/Strategy & Business Development bioMérieux S.A. Global Commercial Excellence Director M/F/NB As a key member of the Commercial Operations Excellence Leadership Team, the Global Director for Direct Market will be responsible for...