Amazon & E-commerce Clerk

1 mese fa

Roma, Italia Abbott A tempo pieno
JOB DESCRIPTION:

PURPOSE OF THE JOB

• Provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquiries, service requests, and customer complaints.

• Compliant with internal processes and procedures (e.g. ABBOTT Quality System) and applicable legislation.

• Manage all daily activities in Order Entry independently and actively support local Customer Service management.

ROLES & RESPONSIBILITIES

Front office activities:

• Receive & process orders for all customers.

• Receive & process customer support requests for all customers which are received by e-mail and phone.

• Receive customer complaints which are received by telephone and e-mail.

• Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager.

• Issue required credit notes for returns and complaints within the official procedural deadlines.

• Maintain daily contact with company approved couriers for regular pick-up and delivery timetable; investigation of claims and follow-up for emergencies.

• Organizing return shipments.

Back office activities:

• Receive & process orders for all customers which are received by e-mail, fax, or post.

• Follow procedures related to the receiving, checking, and creation of the sales orders/invoices.

• Production of relevant paperwork i.e. packing lists, proforma invoices, and credit notes.

• Perform and execute all invoicing in a timely and precise manner, including responsibility for electronic invoicing.

• Daily control of invoices issued by the system, checking all orders have been invoiced.

• Issue required credit notes for cross-charges, rebates, and price corrections within the official procedural deadlines.

• Follow up on backorders.

• Follow up on customer support requests.

• Master Data Maintenance (customer).

• Actively participate in any required product tracking research when required.

General activities:

• Run reports and ensure appropriate actions are taken by Customer Service Representatives.

• Work on process improvement and projects under the supervision of the Customer Service supervisor/manager.

• Meet all rules listed in the ANI Policies.

EDUCATION & COMPETENCIES

• Upper secondary diploma/High school diploma – country specific.

• Strong practical experience in Order Entry.

• Fluent in local language.

• High level of English, written and spoken.

• Knowledge of Microsoft Office.

• Knowledge of ERP packages (BPCS, SAP, etc.).

• Team player.

• Customer-oriented.

• Good organizational ability.

• Good communication skills for internal and external contacts.

• Positive reaction to working in a “deadline” environment, stress-resistant.

• Integrity.

• Sensitive to initiative and adaptability to permanently evolving organizations.

• Sensitive to the importance of the product.

• Experience in e-Commerce.

The base pay for this position is N/A.
In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Administrative Support

DIVISION: ANI International Nutrition

LOCATION: Italy > Rome: Via Giorgio Ribotta 9

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: No

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Not Applicable

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