Amazon & E-commerce Clerk

1 mese fa

Roma, Italia Abbott Laboratories A tempo pieno

**PURPOSE OF THE JOB**
- Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints
- Compliant with internal processes and procedures (e.g. ABBOTT Quality System) and with the applicable legislation.
- Manage all daily activities in Order Entry independently and actively support local Customer Service management

**ROLES & RESPONSIBILITIES**

Front office activities:

- Receive & process orders for all customer
- Follow up on pricing discrepancies with Customer Service management/tender

department/division manager/sales manager
- Issue required credit notes for returns and complaints within the official procedural deadlines
- Maintain daily contact with company approved couriers, for regular pick-up and delivery

timetable; investigation of claims and follow-up for emergency
- Organizing return shipments

Back office activities:

- Follow procedures related to the receiving, checking and creation of the sales orders/invoices
- Production of relevant paperwork i.e. packing lists, proforma invoices and credit notes
- Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing
- Daily control of invoices issued by the system, checking all orders have been invoiced
- Issue required credit notes for cross-charges, rebates and price corrections within the official

procedural deadlines
- Follow up on backorders
- Follow up on customer support request
- Master Data Maintenance (customer)
- Actively participate in any required product tracking research when required

General activities:

- Run reports and ensure appropriate actions are taken by Customer Service Representative
- Work on process improvement and projects under the supervision of the Customer Service supervisor/manager
- Meet all rules listed in the ANI Policies

**EDUCATION & COMPETENCIES**
- Upper secondary diploma/High school diploma - country specific
- Strong practical experience in Order Entry
- Fluent in local language
- English
- high level, written and spoken
- Knowledge of Microsoft Office
- Knowledge of ERP packages (BPCS, SAP)
- Team player
- Customer oriented
- Good organization ability
- Good communication skills for internal and external contacts
- Positive reaction to working in a “deadline” environment, stress resistant
- Integrity
- Sensitive of initiative and adaptability to permanent evolving organizations
- Sensitive to the importance of the product
- Experience in e-Commerce

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