CRM/XRM Business Consultant

3 settimane fa

Milano, Italia Medialine Euro Trade AG A tempo pieno

The Consultant will be responsible for analyzing program requirements and developing computer applications by performing the following duties: Qualifications KEY RESPONSIBILITIES & JOB FUNCTION support of our partners and customers in the implementation of demanding CRM projects having one-to-one meetings to give advice, using a proven approach, on how to use the CRM system. Which modules are being used? What requirements does the customer have and how can these be translated into a concrete set-up analysis, recording and realization of multi-layered business requirements in projects you act as a coaching consultant, think along with the customer and ensure that all activities required for implementation are carried out as agreed planning and optimization of business processes and the ready-to-use provision of software solutions at the customer's site interact with various parties (internal and external) on projects monitor the project agreements and communicate about them with the client provide webinars / training to our clients support of the sales department in the context of presales assignments testing, installation and commissioning of the appropriate software tools - independently or in a team with your colleagues cooperate with end users helping resolve issues work in an agile team setup using Kanban boards in Jira/Atlassian REQUIRED SKILLS AND EXPERIENCE To perform this job successfully, an individual should have abilities in the following areas: 4+ years of experience in CRM consulting and implementation Proficiency in CRM platforms, CAS Genesis World CRM or Microsoft Dynamics CRM will be a plus Project Management experinece will be a plus we are looking for someone who has a passion for helping customers move forward. Affinity with CRM or keen to develop in it. customer oriented and dedicated you are intrinsically motivated and want to achieve success together with your team successfully completed training or studies in the IT field confident appearance and ability to work in a team as well as flexibility and willingness to travel willingness to follow defined development design/delivery standards strong oral and written communication skills in English can multitask, work well independently and want to work in a dynamic environment pragmatic and strong in execution and a team player Other information Varied work in a highly motivated team Numerous opportunities for professional and personal development Employee events Medical insurance Who we are: Medialine is an international IT service provider with a German headquarters and a branch office in Bucharest, Romania. We deliver IT&C infrastructure solutions, managed services, and business software for the European market. We are running 9 data centers in Germany, Austria, and Romania and offering cloud infrastructure and managed services for business customers. Our customers are enterprises like manufacturers, industrial, retail, and distribution organizations. In Bucharest, we are a small but expanding team, and we are looking for motivated people at all levels. Our office is located in Bucharest, and we offer a modern and cozy workplace environment at ONE Cotroceni Park. As Medialine Group, we are a DellEMC Titanium Partner, Microsoft Gold Certified Partner, VMware enterprise solution provider, and Veeam Gold Partner. Contact : Further information can be found on our website: For any questions, please contact us via mail at info@medialine.ro or send your application to this email address. Your application will be handled with the strictest confidence. #J-18808-Ljbffr

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