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IT Support Analyst

3 mesi fa

Milano, Lombardia, Italia AMS A tempo pieno
We are AMS.

We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces.

Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.


On behalf of this organisation, AMS are looking for an
IT Support Analyst for a
6 Months (with possibility of conversion to permanent) contract based in
Milano.


Dedicated to sustainable development, our client is a collective of advisors and experts working across 140 countries.

Founded to be both humane and excellent, collaborating with their clients and partners using imagination, technology and rigour to shape a better world.

On behalf of this organisation, AMS are looking for an
IT Support Analyst to be the front-door to technology services to the rest of the organization.

You will help to increase business productivity by taking a customer-focused, proactive and collaborative approach to anticipating and resolving technology issues.

You will provide support and technical expertise to a range of issues relating to hardware, software, peripherals and projects.


Working under the guidance of the local service lead, you will be part of a larger team that provides customer-focused digital services.


Responsibilities of the role include:

  • Acting as client liaison for all Digital Technologyrelated requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cybersecurity, etc.), engaging and escalating to other Digital Technology teams as needed
  • Providing value added services to the business, working together with the leadership team to drive technology and help transform business activities
  • Configuring, deploying, maintaining, troubleshooting and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment
  • Solving complex problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.) determining the source of problems and classifying their level, priority and nature. When appropriate, escalating or routing them to the appropriate team
  • Helping with a range of officebased technology needs installations, moves, changes, etc. that involve staff requirements and infrastructure needs, working collaboratively with other DT service teams
  • Responding to, documenting and resolving service tickets in a timely manner according to an agreed service level
  • Documenting procedures, standards, best practices configurations, settings, installation sequences and backout instructions
  • Following ITIL/Service Management policies and procedures

Essential Skills and Qualifications:

  • Written and Spoken Italian is essential
  • Experience working in a regional or global organisation providing desktop support services in a Microsoft environment
  • Good analytical skills, with ability to solve complex problems and openness in sharing your knowledge and thinking with others
  • Experience of ServiceNow or similar IT service management systems
  • Some experience working in a professional services organisation

Desirable Skills and Experience:

  • Familiarity with MS Teams and O36
  • Familiarity with technical software solutions from Autodesk, Bentley, Trimble
  • Familiarity with software solutions from Adobe, Bluebeam, Cisco, Symantec


AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.


Work Location:
One location