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Customer Service

4 mesi fa


Milano, Lombardia, Italia Iqm Selezione A tempo pieno
Per software house di gestionali per il settore spedizionieri doganali, sita in provincia di MILANO, selezioniamo un/una:CUSTOMER SERVICE Profilo ideale
• Diploma di scuola secondaria di 2° grado o laurea triennale ad indirizzo economico, con ottimo curriculum studiorum;
• Esperienza in ruoli analoghi maturata presso software house (segmento software doganali) e/o provenienti da spedizionieri doganali, strutturati e modernamente organizzati;
• Forte propensione ed abitudine allo studio e all'approfondimento; capacità analitiche, rigore;
• Dimestichezza con dispositivi digitali per assistenza da remoto;
• Ottime doti comunicative e relazionali, predisposizione al lavoro di gruppo ed in autonomia;
• Empatia, capacità di stabilire relazioni efficaci, durature, costruttive;
• Forte propensione al lavoro per obiettivi ed in tempi ridotti curando ciascuna fase: dalla analisi delle procedure, agli stati d'avanzamento, alle relazioni sulle problematiche e ai suggerimenti per la risoluzione;
• Flessibilità, dinamicità, motivazione, determinazione, forte spirito di iniziativa;
• Ottimo uso PC, pacchetto Windows: Word, Excel, Posta Elettronica;
• Domicilio a Milano Nord, o nell'immediato hinterland.In subordine si valutano candidati disponibili all'immediato trasferimento nelle vicinanze della sede aziendale Mansioni da svolgere Il candidato ideale sarà in grado di svolgere in autonomia e/o dopo iniziale periodo di affiancamento le seguenti attività:
• Consulenza e assistenza tecnica ai clienti sull'utilizzo del software implementato;
• Supporto a distanza ed on-site presso il cliente per interventi di assistenza garantendo un ottimale standard qualitativo di servizio;
• Ascolto del cliente per l'individuazione della migliore soluzione nel minore tempo possibile;
• Risoluzione delle problematiche ed esigenze riportate dagli utenti;
• Analisi delle innovazioni e delle modifiche normative, regolamentari in materia contabile;
• Altri adempimenti legati alla mansione.Inserimento: Immediato Sede di lavoro: Cologno Monzese (MI) Inquadramento e retribuzione indicativi: contratto di lavoro subordinato a tempo indeterminato, con adeguato periodo di prova; full-time; retribuzione in linea con le capacità e con le esperienze effettivamente maturate.I candidati interessati sono invitati ad inviare il proprio curriculum vitae indicando nell'oggetto il codice di 'indirizzo , previa lettura dell'informativa privacy sul sito IQM Selezione ( La selezione rispetta il principio delle pari opportunità (8L./77).Aut.Min.RS