Lavori attuali relativi a Customer Service Manager - Milano, Lombardia - Pharma Point Srl


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  • Milano, Lombardia, Italia Page Personnel A tempo pieno

    Descrizione del RuoloLa risorsa inserita come Customer Service Manager ricoprirà un ruolo di coordinamento e gestione dei servizi al cliente. In particolare, si occuperà di:Monitoraggio delle attività del team: supervisionare e coordinare le attività del team di servizi al cliente;Definizione delle priorità e dei carichi di lavoro: stabilire le...


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Customer Service Manager

3 mesi fa


Milano, Lombardia, Italia Pharma Point Srl A tempo pieno

Per l'affiliata italiana di una importante società internazionale in ambito farmaceutico, siamo alla ricerca di un/una:Principali responsabilità:Gestire il team di customer service (6 risorse) garantendone la formazione e lo sviluppoMonitorare l'intero processo order to cash, assicurando la Customer SatisfactionImplementare e monitorare i KPI ai fini di un miglioramento dei flussi e delle performanceCoordinare la distribuzione logistica verso le farmacie del territorio nazionale in un'ottica di miglioramento continuoGestire progetti volti a migliorare la Customer Experience (B2C), la fidelizzazione del consumatore finale e l'efficienza dei processi interniCollaborare con gli altri reparti (marketing, IT, operations) per ottimizzare la Customer Experience, anche in ottica di automazioneTitolo di studio: Laurea o DiplomaMinimo 5 anni di esperienza in ruoli di customer servicePregressa esperienza nella gestione di teamOttima conoscenza della lingua ingleseConoscenza di SAS e CRMOttime capacità relazionali, analitiche e di project managementPropensione all'innovazione e al continuous improvement#J-18808-Ljbffr