Lavori attuali relativi a Customer Service Manager - Milano, Lombardia - Confidenziale
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Milano, Lombardia, Italia Page Personnel A tempo pienoDescrizione del RuoloLa risorsa inserita come Customer Service Manager ricoprirà un ruolo di coordinamento e gestione dei servizi al cliente. In particolare, si occuperà di:Monitoraggio delle attività del team: supervisionare e coordinare le attività del team di servizi al cliente;Definizione delle priorità e dei carichi di lavoro: stabilire le...
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Milano, Lombardia, Italia Page Personnel A tempo pienoDescrizione del RuoloLa risorsa inserita come Customer Service Manager ricoprirà un ruolo di coordinamento e gestione dei servizi al cliente. In particolare, si occuperà di:Monitoraggio delle attività del team: supervisionare e coordinare le attività del team di servizi al cliente;Definizione delle priorità e dei carichi di lavoro: stabilire le...
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Customer Service Representative
4 giorni fa
Milano, Lombardia, Italia E-Work A tempo pienoCustomer Service RepresentativeE-Work S.p.A. is seeking a Customer Service Representative to join our team in Milan. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...
Customer Service Manager
3 mesi fa
Customer Service Manager
Contesto
Il nostro cliente, in continua crescita ed espansione, opera nel settore della metalmeccanica (componentistica industriale) da oltre 50 anni
Dipendenza gerarchica:
Direzione Generale
Principali Responsabilit
Data la sua funzione di coordinamento di tutta l'attivit che si svolge a con il cliente, il responsabile del customer service opera in sinergia con l'area commerciale e fornisce importanti input alla produzione.
Di ogni cliente dispone di tutte le informazioni relative allo stato dei contratti e raccoglie tutte le schede degli interventi tecnici.
In particolare:
coordina le attivit dei 6 addetti al Customer Service per la presentazione di offerte e ricevimento degli ordini;
ha una visione globale delle RDO ricevute per una corretta gestione delle risorse dell'ufficio;
determina le strategie comportamentali nei confronti dei clienti;
conosce i prodotti ed il mercato per la determinazione delle strategie di offerte;
prepara ed aggiorna i listini prezzi in cooperazione con Uff. Acquisti / Produzione;
gestisce le banche dati clienti;
supervisiona la corrispondenza commerciale:
Listini, Circolari e comunicazioni generali ai clienti;
supporta il customer service in caso di reclami e di eventuali contenziosi con i clienti;
monitora i criteri di analisi esistenti nel sistema qualit relativi alle vendite e propone nuovi criteri di valutazione;
redige statistiche sulle venditee formula proposte per il turn over dei prodotti disponibili in giacenza, propone nuove linee di prodotti, ed innovazioni di sistemi;
collaborare con la direzione commerciale, i venditori, gli agenti, Uff. Acquisti, per assicurare un servizio di qualit.
Laurea in Economia/Marketing/Ingegneria o similari
Ottima conoscenza della lingua inglese
Ottima conoscenza Software office (Excel)
Esperienza pregressa nella gestione di risorse
Esperienza pregressa nel Customer Service
Provenienza dal settore metalmeccanico
Si offre:
contratto diretto con l' cliente a Tempo Indeterminato. RAL e Inquadramento da definire in base al profilo.
:
Milano Sud
Orario di lavoro:
Full Time
Data inizio prevista:
//
Categoria Professionale:
Marketing / Comunicazione / Media / Giornalismo
Citt:
Melegnano (Milano)
Conoscenze linguistiche:
IngleseParlato:
Ottimo
Scritto:
Ottimo
Comprensione:
Ottimo
Competenze richieste:
Certificazioni - Certificazione SAP, livello Discreto
Disponibilit oraria:
Full Time
:
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