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Deputy Logistics Manager

3 mesi fa

San Giuliano Milanese, Lombardia, Italia IKEA A tempo pieno
What you'll need to have

  • Previous experience of leading others in the Logistic field with a proven record of successful leadership of people and business.
  • Knowledge of the logistic industry and relevant trends as well being aware of customer behaviors/insights and the home furnishing market.
  • Good knowledge of budget process, cost and key performance measurements used to plan, follow up and steer the business.
  • Good knowledge of the business plan process to support the creation of the store business plan for the market it belongs.
  • Good knowledge of the financial, growth plan and respective connected year cycle.
  • Good knowledge of sales steering and range management.
  • Knowledge of "Sales to Range to Space", "Range to Space to Volume" principles and "Sales Space dimensioning".
  • Good knowledge of regulations and legislation relating to health, safety & security and all relevant Standard operational procedures.
  • Analytical mindset and good knowledge of Excel.
  • Capability to lead in the unknown in a transforming environment and to collaborate with different stakeholders.
  • Ability to give and take responsibility and empower colleagues to be entrepreneurial.
  • Ability to communicate in English and Italian.

What you'll be doing day to day
You will support Logistics Manager in the following tasks:

  • Secure high customer satisfaction at lowest possible cost in a multichannel scope for goods availability and customer order fulfilment.
  • Support Logistic Manager for leading and inspiring the logistics team by working closely with store commercial team and Country Customer Fulfilment team.
  • Actively participate in the management process to create the store business plan and logistic action plan, using global and country input. Trigger and follow up on all logistic actions that support the country growth direction.
  • Accountable for securing sufficient short/ mid/ and longterm Store Fulfilment capacity, in line with the commercial direction, changing customer behaviours (shift of Cash &Carry vs. Services flow) and range frame.
  • Accountable for securing excellence in Store Fulfilment operations, basics in operations, through an end to end process approach and supported by Commercial Reviews.
  • Accountable for monitoring and following up the Store Fulfilment performance in accordance to the Storeand Market Business Plan in order to take relevant actions to achieve the goals for growth, budget and excellence in operations.
  • Actively work with IKEA Customer Satisfaction Survey, NPS (Net Promoter Score), IKEA Brand Capital report, I Share survey and Commercial Review results.
  • Accountable for identifying, recruiting, retaining and developing talents in the Logistic department to secure a diverse, competent and high performing team to secure future succession.
  • Responsible for positioning IKEA Retail and the IKEA Brand as responsible partners in lowering environmental impact by taking relevant actions that contribute to achieving longterm profitability in a sustainable and environmentally friendly way.
  • Ensure that Store Fulfilment works in compliance with the IKEA Code of Conduct, internal IKEA regulations as in standard operating procedures and local legislation relating to health, safety and security and the environment.

About this work area
We're the team behind the scenes that make the IKEA products available to the many people.

As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs.

If you've wonder who's responsible for finding effective and efficient ways of picking up the products for our customers, that's us.

We're passionate about working together to improve the customer experience at IKEA