Lavori attuali relativi a Head of Customer Service - Milano, Lombardia - Autohero

  • Head Waiter

    2 giorni fa

    Milano, Lombardia, Italia Château de Mercuès A tempo pieno

    Job Title: Head WaiterAs a Head Waiter at Chateau Monfort, you will be responsible for ensuring exceptional dining experiences for our guests. Your role will involve:Managing the mise-en-place of tables and providing impeccable serviceParticipating in the work and responsibilities of the hall teamRecording orders and presenting dishes with attention to...

  • Head of Restaurant Operations

    2 settimane fa

    Milano, Lombardia, Italia Accor A tempo pieno

    Company Overview At Accor, we pride ourselves on being more than just a global leader in hospitality. We embrace individuality and offer a workplace that aligns with your unique personality. Our commitment to your growth and learning ensures that your career journey is meaningful, allowing you to explore the vast opportunities within Accor. By becoming...

  • Head of Restaurant Operations

    1 mese fa

    Milano, Lombardia, Italia Accor A tempo pieno

    Company Overview At Accor, we pride ourselves on being more than just a global leader in hospitality. We embrace individuality and offer a workplace that aligns with your unique personality. Our commitment to your growth and learning ensures that your career journey is meaningful, allowing you to explore the vast opportunities within Accor. By becoming...

  • Customer Service Representative

    2 settimane fa

    Milano, Lombardia, Italia Ez Service Srl A tempo pieno

    About UsEz Service Srl is a leading provider of luxury textiles and lifestyle products. Our company is built on a proud history of craftsmanship and quality, dating back to 1910. We strive to create exceptional products while maintaining a commitment to quality of life for future generations.Job SummaryWe are seeking a highly skilled and organized...

  • Customer Service Director

    3 giorni fa

    Milano, Lombardia, Italia Werfen A tempo pieno

    About the PositionWe are seeking a highly skilled Customer Service Manager to join our Supply Chain Department in Milan, Italy.The ideal candidate will have a strong background in customer service and order management, with a proven track record of driving customer satisfaction and loyalty.Key Responsibilities:Manage a team of Customer Service...

  • Customer Service Ambassador

    4 giorni fa

    Milano, Lombardia, Italia Burberry Limited A tempo pieno

    {"h2":{"text":"Job Overview"},"p":{"text":"At Burberry Limited, we are committed to delivering exceptional customer experiences that exceed our customers\u2019 expectations. As a Customer Service Ambassador, you will play a vital role in providing personalized and sensational experiences for our global customers.Your passion for the Burberry brand and...

  • Head Waiter

    2 settimane fa

    Milano, Lombardia, Italia Crazy Pizza A tempo pieno

    About Crazy PizzaCrazy Pizza is a dynamic and innovative dining experience that brings the passion and spirit of Italy to tables around the world. Our commitment to excellence and customer satisfaction is reflected in our exceptional service and top-notch dishes.Job SummaryWe are seeking a highly skilled and experienced Head Waiter to join our team at Crazy...

  • Head Waiter

    2 settimane fa

    Milano, Lombardia, Italia Crazy Pizza A tempo pieno

    About Crazy PizzaCrazy Pizza is a dynamic and innovative dining experience that brings the passion and spirit of Italy to tables around the world. Our commitment to excellence and customer satisfaction is reflected in our exceptional service and top-notch dishes.Job SummaryWe are seeking a highly skilled and experienced Head Waiter to join our team at Crazy...

  • Customer Service Team Lead

    4 giorni fa

    Milano, Lombardia, Italia Abbott Laboratories A tempo pieno

    Job Title: Customer Service Team LeadAt Abbott Laboratories, we are seeking a highly skilled Customer Service Team Lead to join our Structural Heart division. As a key member of our team, you will be responsible for providing exceptional customer service and leading a team of Customer Service Representatives.Key Responsibilities:Manage a team of Customer...

  • Customer Service Representative

    2 giorni fa

    Milano, Lombardia, Italia Thermal Dynamics Europe Srl A tempo pieno

    Job SummaryWe are seeking a highly skilled Customer Service Agent to join our team at Thermal Dynamics Europe Srl. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesInteract with customers via various communication channels,...

  • Customer Service Specialist

    3 giorni fa

    Milano, Lombardia, Italia Burberry Limited A tempo pieno

    ROLE OVERVIEWWe are seeking a highly skilled and passionate Customer Service Specialist to join our team at Burberry Limited. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and providing personalized support to our global customers.KEY RESPONSIBILITIESDelivering World-Class Customer...

  • Head of Partnership Development

    4 giorni fa

    Milano, Lombardia, Italia Otovo Srl A tempo pieno

    {"title": "Head of Partnership", "content": "About the RoleWe are seeking a seasoned Head of Partnership to lead and expand our B2B partnership initiatives within the Italian market. This is a strategically important role to ensure rapid, solid, and sustainable growth in Italy.Key ResponsibilitiesDefine, execute, and lead strategies alongside the Local and...

  • Customer Service Director

    2 settimane fa

    Milano, Lombardia, Italia Werfen A tempo pieno

    About the RoleOverviewAs the Customer Service Manager at Werfen, you will play a pivotal role in driving customer satisfaction and loyalty. Your primary responsibility will be to lead a team of Customer Service Representatives, ensuring they deliver exceptional service to our clients.Key ResponsibilitiesLead a team of Customer Service Representatives to...

  • Customer Service Director

    3 settimane fa

    Milano, Lombardia, Italia Werfen A tempo pieno

    About the RoleOverviewAs the Customer Service Manager at Werfen, you will play a pivotal role in driving customer satisfaction and loyalty. Your primary responsibility will be to lead a team of Customer Service Representatives, ensuring they deliver exceptional service to our clients.Key ResponsibilitiesLead a team of Customer Service Representatives to...

  • Head of Erection and Commissioning Hub

    7 giorni fa

    Milano, Lombardia, Italia Lexusofriverside A tempo pieno

    Job Title: Head of Erection and Commissioning HubJoin thyssenkrupp nucera Italy as the Head of Erection and Commissioning Hub and take on a challenging role in the growth of our Green Hydrogen business. As a key member of our team, you will be responsible for developing and implementing strategies for the local Erection and Commissioning Hub, ensuring...

  • Customer Service Liaison

    2 settimane fa

    Milano, Lombardia, Italia Abbott A tempo pieno

    **Job Summary**At Abbott, we are seeking a highly skilled and motivated Customer Service Representative to join our Cardiac Rhythm Management division.**Key Responsibilities**Provide exceptional internal and external customer service, ensuring timely and accurate order processing, pricing, and billing inquiries, service requests, and customer complaints are...

  • Customer Service Liaison

    2 settimane fa

    Milano, Lombardia, Italia Abbott A tempo pieno

    **Job Summary**At Abbott, we are seeking a highly skilled and motivated Customer Service Representative to join our Cardiac Rhythm Management division.**Key Responsibilities**Provide exceptional internal and external customer service, ensuring timely and accurate order processing, pricing, and billing inquiries, service requests, and customer complaints are...

  • Customer Service Representative

    3 giorni fa

    Milano, Lombardia, Italia E-Work A tempo pieno

    Customer Service RepresentativeE-Work S.p.A. is seeking a Customer Service Representative to join our team in Milan. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...

  • Head of Customer Relationship Management and Revenue Growth

    2 settimane fa

    Milano, Lombardia, Italia DAZN A tempo pieno

    About the RoleWe are seeking a seasoned executive to lead our Customer Relationship Management (CRM) and Subscriptions strategy as Head of CRM and Subscriptions. This critical role will drive the development and execution of comprehensive marketing strategies to increase revenues through customer acquisition, retention, and conversion rate optimization.Key...

  • Head of Customer Relationship Management and Revenue Growth

    2 settimane fa

    Milano, Lombardia, Italia DAZN A tempo pieno

    About the RoleWe are seeking a seasoned executive to lead our Customer Relationship Management (CRM) and Subscriptions strategy as Head of CRM and Subscriptions. This critical role will drive the development and execution of comprehensive marketing strategies to increase revenues through customer acquisition, retention, and conversion rate optimization.Key...

Head of Customer Service

3 mesi fa

Milano, Lombardia, Italia Autohero A tempo pieno
del lavoro

L'Head of Customer Service sarà a capo dell'intero dipartimento dedicato alla gestione del post vendita di Autohero; Dovrà garantire obiettivi di massima soddisfazione e puntualità verso i clienti che necessitano di supporto una volta acquistata la vettura, nelle varie fasi (Consegna, passaggio di proprietà, finanziamento e garanzia). Dovrà inoltre implementare, creare e analizzare sistemi di reportistica in ottica di controllo e sviluppo strategico e, con il supporto dei Team Leader, monitorare le performance degli operatori.

Qualifiche

Cosa Farai:

  • Gestire, formare e sviluppare un team di Customer Service Agents per garantire che gli obiettivi di qualità e produttività siano soddisfatti;
  • Sviluppare nuovi processi per aumentare la customer satisfaction, riducendo il numero di recall;
  • Condurre riunioni periodiche con il e i Team Leader, per mantenere l'attenzione e la motivazione sugli standard e gli obiettivi del Servizio Clienti;
  • Elaborare, implementare e analizzare la reportistica giornaliera;
  • Collaborare con altri dipartimenti e uffici per risolvere i problemi quando necessario.

Cosa richiediamo:

  • Esperienza significativa (almeno 5 anni) nella gestione e sviluppo di team in ambito Booking, Customer Service, in realtà multinazionali o ambito automotive;
  • Comprovate capacità di gestione delle persone, inclusa esperienza nella gestione di grandi gruppi, con ottima capacità di lettura dati inerenti le performance;
  • Stile di leadership ben definito, con comprovata abilità nel coordinare livelli intermedi come i Team Leader, motivare gli agenti, e superare le aspettative del gruppo;
  • Atteggiamento professionale, proattivo e positivo, con ottime doti relazionali (di ascolto), organizzative e di problem solving;
  • Ottima conoscenza della lingua inglese (requisito fondamentale);
  • Ottima conoscenza di Excel.

Cosa offriamo:

  • Contratto a tempo indeterminato CCNL Terziario - Commercio;
  • L'inquadramento e la RAL saranno commisurati alla reale esperienza maturata nel ruolo;
  • Forme di previdenza sanitaria e contributiva supplementari (Fondo Est, FonTe);
  • Ambiente energico e in forte espansione, giovane e informale, in zona Viale Certosa;
  • Concrete opportunità di crescita professionale in contesto altamente meritocratico e di respiro internazionale.
Informazioni aggiuntive

Il luogo di lavoro sarà presso la sede centrale di Milano - Via Perin del Vaga Milano

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.