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Guest Experience Expert
1 settimana fa
The Gritti Palace, part of Marriott International, is hiring a Guest Experience Expert for the Front Desk.
Join us in a place of art, elegance, history, and culture mixed with Venetian style. We are known for exceptional service, delicious dining, and a serene wellness retreat. A favorite spot for the elite during city events like the Biennale, Carnival, and Venice Film Festival.
What's in it for you?- International career growth in 8000 Marriott hotels
- Learning opportunities online, on the job, and in class
- Discounts on hotel amenities
- Experienced management & engaging colleagues
- Charity events & wellbeing activities
- Canteen service and uniform provided
Your role
- Manage guest check-ins and check-outs
- Work with Housekeeping for room readiness
- Respond to guest inquiries and concerns
- Provide information on the hotel and local attractions
- Handle reservations, payments, and cancellations
- Follow brand guidelines and procedures
What we're seeking
- Strong storytelling skills in English and basic Italian
- Previous Front Office experience preferred
- Knowledge of luxury hospitality
- Familiarity with Micros and Opera is a bonus
- Team player with problem-solving skills
- Positive and outgoing personality
- Ability to multitask and stand for long periods
Join our global family
Marriott International offers a diverse work environment where your ideas and personality matter. Explore various career paths and meet people worldwide. If you have a passion for communication and teamwork, come be a part of our inclusive culture.
You belong here
Your role is essential to us, just like our guests'. We value your contribution and offer an inclusive, equal opportunity workplace.
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