Guest Experience Expert

1 settimana fa


Venezia, Veneto, Italia Marriott International A tempo pieno
The Gritti Palace - Guest Experience Expert - Front Desk

The Gritti Palace, part of Marriott International, is hiring a Guest Experience Expert for the Front Desk.

Join us in a place of art, elegance, history, and culture mixed with Venetian style. We are known for exceptional service, delicious dining, and a serene wellness retreat. A favorite spot for the elite during city events like the Biennale, Carnival, and Venice Film Festival.

What's in it for you?
  • International career growth in 8000 Marriott hotels
  • Learning opportunities online, on the job, and in class
  • Discounts on hotel amenities
  • Experienced management & engaging colleagues
  • Charity events & wellbeing activities
  • Canteen service and uniform provided

Your role

  • Manage guest check-ins and check-outs
  • Work with Housekeeping for room readiness
  • Respond to guest inquiries and concerns
  • Provide information on the hotel and local attractions
  • Handle reservations, payments, and cancellations
  • Follow brand guidelines and procedures

What we're seeking

  • Strong storytelling skills in English and basic Italian
  • Previous Front Office experience preferred
  • Knowledge of luxury hospitality
  • Familiarity with Micros and Opera is a bonus
  • Team player with problem-solving skills
  • Positive and outgoing personality
  • Ability to multitask and stand for long periods

Join our global family

Marriott International offers a diverse work environment where your ideas and personality matter. Explore various career paths and meet people worldwide. If you have a passion for communication and teamwork, come be a part of our inclusive culture.

You belong here

Your role is essential to us, just like our guests'. We value your contribution and offer an inclusive, equal opportunity workplace.


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