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IT Service Support Senior Advisor

3 mesi fa

Genoa, Liguria, Italia RINA A tempo pieno

RINA is currently looking for an IT Service Support Senior Advisor to join the team in Genoa or Rome (Italy) within the Global IT Operations Division.

Mission

The perfect candidate will assist in IT user support service and projects, contributing to build a top-notch user support service to enhance RINA internal stakeholders satisfaction levels.

Key Accountabilities

  • Support in driving standardization and adherence to IT Service Management to maximize internal customer satisfaction
  • Plan and execute departmental projects, managing risks, issues, testing, and UAT
  • Coordinate development teams as needed, act as internal counterpart in projects involving external suppliers
  • Contribute to workplace/application maintenance, proposing solutions for better functionalities
  • Manage and promote the IT Knowledge Base
  • Support internal and ISO27001 audits
  • Measure and report accurate KPI values

Education

Bachelor's Degree in Engineering General or Computer Science; Master's Degree

Qualifications

  • 5 years of experience in the IT sector
  • English B2 or higher
  • Nice to have: ITIL foundation certification and/or other IT certification
  • Strong top-down/bottom-up approaches; analytical mindset, practical approach
  • Proficient in data analysis and good knowledge of visualization tools (e.g. Excel, Powerpoint, Power BI)
  • Knowledge of technologies/products like Project Management tools and ServiceNow

Competencies

  • Make effective decisions - Structure activities according to priorities, resources, and constraints
  • Address the way - Have a perspective on different situations
  • Manage emotions - Recognize and regulate emotions
  • Client intimacy - Understand client needs for maximum satisfaction
  • Earn trust - Consider everyone's opinion and remain open to diversity
  • Promote sustainable development - Keep promises as a Role Model
  • Think forward - Use experiences to create action plans for the future
  • Pioneer change - Embrace change and benefit from new circumstances
  • Build network - Forge trust relationships across departments and outside the organization

With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational company providing certification, marine classification, product testing, site supervision, and engineering services across various sectors. The aim is to ensure projects' technical, environmental, safety, and sometimes economic and financial sustainability.

RINA values every individual, encourages new ideas, and offers equal employment opportunities, emphasizing respect and safety for everyone. Committed to creating a discrimination-free workplace, RINA complies with Italian Law n. 68/99.