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Support Account Manager

3 mesi fa

Roma, Lazio, Italia Oracle A tempo pieno

Job Description

Oracle is a technology leader with the mission to help people see data in new ways, discover insights, unlock endless possibilities, and we're looking for a Support Account Manager to drive success as part of our Premier Support Renewal Organization. Join a motivated and very experienced team and play a key role in growing and optimising Oracle recurring revenue streams.

What you will do

Become a trusted advisor for key accounts, partners and internal stakeholders.

  • Drive the renewal of Oracle's Premier Support Service contracts to existing customers
  • Maintain and build customer relationships up to the CIO level, ensuring they understand the value of support and how they consume Oracle support services
  • Meet or exceed your renewal bookings target from your assigned territory
  • Work closely with the Licence/Cloud/System sales teams and other internal stakeholders to support significant sales opportunities on accounts
  • Drive incremental revenue opportunities
  • Minimize Cancellations by identifying early any risk and building mitigation plans.

Desired Experience

  • Successful candidate will have a sales background with a proven track record of achievements
  • Ability to teamwork in a target oriented role
  • C-Level networking skills
  • Mastering Complexity and adaptability to change
  • Previous experience in international environments is a plus
  • Fluent Business English
  • Technology knowledge is a plus

What we will offer you

  • Learning and development opportunities to advance your career
  • Employee resource groups that champion our diverse communities
  • An inclusive culture that celebrates what makes you unique
  • A Flexible work environment allowing a healthy work life balance
  • Opportunity to work with an inclusive enthusiastic and collaborative team

At Oracle, we don't just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Career Level - IC3

Responsibilities

Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer