Field Service Engineer
2 settimane fa
A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.
Our teams working across our digital transformation and information technology areas are literally changing healthcare through technology. Their various expertises are serving innovations for patients and business. Development of new solutions (hardware and software) as well as building qualitative data and insights contribute to the constant improvement of public health.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
Field Service Engineer
SCOPO PRIMARIO E OBIETTIVO GENERALE DEL RUOLO:
La figura di Field Service Engineer rappresenta bioMérieux in ogni momento della sua attività, in modo professionale per sviluppare e preservare un rapporto positivo con il Cliente con l'obiettivo di raggiungere l'operatività e la soddisfazione del Cliente stesso.
Come tecnico di assistenza sul campo fornirà supporto tecnico sulla strumentazione sia in remoto che on-site e dovrà:
- Farsi carico dei servizi assegnati per risolvere i problemi tecnici in modo tempestivo con il fine di rendere operativa la strumentazione e ottenere la massima soddisfazione del Cliente.
- Risolvere problematiche sia hardware che software, sia in remoto che on-site, registrando correttamente le azioni intraprese su piattaforma indicata da bioMèrieux.
- Eseguire interventi di manutenzione preventiva, aggiornamenti hardware e software sui sistemi bioMérieux.
- Installare i sistemi bioMérieux presso i laboratori dei clienti.
- Implementare azioni correttive sul campo e MAR per risolvere i problemi dei clienti e/o migliorare le prestazioni del sistema.
- Collaborare e comunicare attivamente con gli Application Specialist per fornire ai Clienti il miglior supporto possibile.
- Se richiesto, dovrà fornire supporto telefonico di Help Desk.
- Tenersi aggiornato sulle attività amministrative come registrare gli ordini di servizio in modo tempestivo e ordinare i pezzi di ricambio.
- Mantenere gli strumenti e l'attrezzatura di misura assegnati, in modo corretto e assicurarsi che siano calibrati correttamente e in ottimo stato d'uso.
- Rispettare le procedure, la gestione, la politica e gli obiettivi di qualità di bioMèrieux.
- Mantenere e gestire le parti di ricambio assegnate, secondo le procedure definite da bioMèrieux S.p.A.
- Tenere aggiornato il parco strumenti con le ultime release Hardware/Software rilasciate dalla casa madre.
- Preparare rapporti delle attività svolte siano esse eseguite on-site o da remoto.
FORMAZIONE, ESPERIENZE E COMPETENZE RICHIESTE PER IL RUOLO:
- Laurea triennale / Diploma in ambito tecnico (Elettronica / Elettrotecnica / Informatica)
- Precedente esperienza, almeno quinquennale, come FSE nel campo diagnostico o equivalente
- Gradita esperienza come FSE su strumentazione scientifica presso Aziende nel settore Food e/o Pharma
- Capacità di ascoltare e analizzare le esigenze dei clienti
- Capacità di operare con efficienza, responsabilità e senso di urgenza in autonomia
- Buone capacità organizzative e di gestione del tempo
- Buona conoscenza del pacchetto Office
- Buona conoscenza della lingua inglese ( scritto e parlato)
La zona prevalente di pertinenza sarà l' Area del Centro Italia.
bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
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