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Service Readiness Engineer
2 mesi fa
Service Readiness Engineer
representing the WW (Worldwide) service team as a global point of contact within the Enterprise Informatics (EI) group.
Your role:
- Execute the Service expert testing & validation plans required to support the commercialization programs
- Coordinating and verifying the WW service plans and activities with the global service community throughout the post commercial release life cycle of each product.
- Work closely with Service Readiness Lead role to regularly review new programs & software versions to assess the service delivery requirements, resources, and training requirements.
- Work closely with Service Readiness Lead role to update and support the Customer Support Product Plan (CSPP).
- Define service training requirements for assigned products or programs
- Gather and improve product serviceability as input for upcoming program requirements
- Create and review commercialization deliverables including service documentation, customer documentation and training packages.
- Perform validation of software releases by FCO (Field Change Order) process
- Manage the First of Kind (FOK) installation as a Subject Matter Expert (SME) and provide relevant feedback to stakeholders.
- Implement improvement opportunities based on Service feedback associated to customer experience, product, and operations.
- Assume a SME role (with related certification) for third-party Software and solutions
- Responsible for service readiness of new platform service deliverables
You're the right fit if you have:
- University Degree/Master Degree or equivalent in IT, technical field or a related field.
- 1-3 years experience in Service/Technical engineering, preferably related to radiology informatics.
- Strong ability to collaborate with internal and external stakeholders.
- Strong team player attitude.
- Good flexibility ad positive attitude towards changes.
- English language skills in addition to italian as local language.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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