Service Sales Specialist
4 giorni fa
Panasonic Italia | February
Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational teamYour growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges.
At Panasonic, we believe in the power of collaboration - only together can we continue to expand our innovative edge and exceed our customers’ expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It's not just about what we do, but how we do it. To fulfil our social responsibilities, we will continue to do what we have done for over 100 years - to enrich people’s lives at home and at work, and move society forward.
WHAT YOU WILL BE DOINGThe Service Sale Specialist will be responsible for the development, coordination and management of the entire project related to the maintenance of the air conditioning systems followed. Specifically, the figure will deal with:
- Promote and sell maintenance packages to end and/or professional customers by supporting the contact center, implementing teleselling strategies and ensuring the achievement of the set objectives.
- Identify cross-selling and up-selling opportunities to increase sales value.
- Collaborate with the Marketing team to develop promotional campaigns and support materials.
- Coordinate and monitor the activities of the service centres, ensuring compliance with company quality standards.
- Supervise the workflow for subscriptions, payments and technical interventions through the corporate CRM.
- Ensure the respect of the deadlines and operational efficiency for the execution of maintenance.
- Develop strong relationships with the network of service centres by implementing initiatives to increase their loyalty.
- Provide continuous support to customers, ensuring a high level of satisfaction and encouraging contract renewals.
- Ensure that all actors involved are up-to-date on the operational procedures and features of the maintenance packages.
- Degree: Preferably Bachelor in Engineering, Economics or Industrial Technical Maturity with specialization in Thermotechnics or Mechanics.
- Work experience: At least 5 years of experience in the sale of services, preferably in the HVAC, energy or technical maintenance sector.
- Experience in coordinating multidisciplinary teams and projects.
- Familiarity with the management of CRMs and operational processes related to service contracts.
- Languages: Fluent knowledge of Italian and good command of English (spoken and written).
- Strong customer orientation and ability to identify their needs and negotiating and closing skills.
- Problem-solving mentality and resilience.
- A challenging strategic role where you can actively contribute to the company's success and take on responsibility.
- International work environment.
- Variety of training and development opportunities.
- Flexible working hours.
- High Work-Life Balance.
Please find here more information about Panasonic as an employer.
+ DIVERSITY, EQUITY AND INCLUSIONFairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.
Panasonic is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, and disability, or any other characteristics.
YOUR CONTACT TO HR
PIT
Erika D'Agati
Viale Fulvio Testi 280/6
20216 Milano
erika.dagati@eu.panasonic.com
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