Service Specialist
5 mesi fa
Overview
Post Date January 12, Number WEBIT-- Job Function Customer Service Location Milano Country Italy
About the Position
The Service Specialist will take care to ensuring quality and efficiency of the service offered to support the business lines which is responsible in order to ensure customer satisfaction and at the same time guarantee the achievement of the company objective.
Key Accountabilities
Guarantee better quality and performance of the analytical systems
Ensure the continuous training of the FSE and Agencies mainly with service trainings and periodic updates according to the needs of the product and the installation base
Ensure adequate manufacturer / supplier relationships to maintain and develop the quality of the products
Periodically participate in the service training of the manufacturer / supplier to keep one's skills up to date on all the technical product innovations (new analytical systems, development of the devices, updates)
Proactive support in the management of customer / instrument critical issues
Define the adequate level of spare parts inventory when introducing new analitycal system models on the market, in coordination with the planner
Support the activity of the FSE and Agencies through company tools and if needed assist the field staff locally
Periodically verify and share activity to coordinate the continuous updating of analytical systems ( hardware and software )
Interfacing with QA for complaint management
Develop and maintain constantly updated the repository database which contains technical documentation, manual and instrument software
Periodically elaborate the quality index of the analytical systems (reliability, management costs) and promote actions to optimize the performance
Define the service needs for the product lines of its competence
Discuss and share with Help Line cases of particular complexity and urgency
Networking/Key relationships
FSE and Service Agencies Service Area Manager Help Line Customer Sales Rep. Business Line Manager Area Managers Application Specialists IT Diagnostioc Operation and Solution Customers WW Service Organization SuppliersMinimum Knowledge & Experience required for the position
Academic Degree or Bachelor's degree in biomedical or mechanichal engineering At least 2 years' experience in the same role within an IVD company operating in an international context Informatic Electronic Business organization knowledge (roles, processes, etc…) SAP Office Project management Fluent EnglishSkills & Capabilities
Planning and organization skills Communication and listening Team work and cooperation Proactivity Problem Solving Systemic vision Analytical thinking Flexibility / adaptabilityTravel requirements
Up to 30% of time is required
-
Technical Service Specialist Lombardia
1 mese fa
Milan, Italia Abbott A tempo pienoPrimary Objective of Position: The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products. They are responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and providing backup first-line level one service. Additionally, they assist with instrument installations and...
-
Customer Service Specialist
4 mesi fa
Milan, Italia AXITEA SPA A tempo pienouna figura da inserire come Customer Service Specialist La figura ricercata si occuperà di: Gestire le contestazioni dei Clienti diventando Owner della pratica; Gestire il Cliente telefonicamente , raccogliere tutte le informazioni necessarie per iniziare le verifiche del caso; Attuare azioni correttive e fornire la reportistia relativa; ...
-
Service Specialist Hemostasis
5 mesi fa
Milan, Italia Werfen A tempo pienoOverview Post Date October 13, Number WEBIT-- Job Function Field Service Location Milano Country Italy About the Position Job Summary The Service Specialist EEMEA ensures an excellence level of service, consultancy and support to our partners and affiliates within the EEMEA area, by providing service training, technical product information...
-
Customer Service Specialist
5 mesi fa
Milan, Italia Sector Alarm A tempo pienoSector Alarm, società leader nel settore della sicurezza all’attivo da oltre 25 anni, con 7 sedi in tutta Europa sta ora espandendo la sua attività sul territorio italiano. Per questo motivo siamo alla ricerca di un Customer Service – Sales Specialist che sarà responsabile di: Acquisire nuovi clienti e fidelizzare i clienti esistenti e potenziali...
-
Service Desk Specialist
5 mesi fa
Milan, Italia R-Store S.p.A. A tempo pienoR-Store spa è un rivenditore Apple leader che sviluppa e commercializza hardware, software e servizi per la clientela Consumer, Business oltre che per l’Education e la Pubblica Amministrazione.Descrizione dell’offerta lavorativa:Nel contesto di accoglienza, assistenza e gestione dei clienti e delle procedure di assistenza tecnica e del supporto alla...
-
Technical Service Specialist
5 mesi fa
Milan, Italia Smith+Nephew A tempo pienoLife Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Questa posizione sarà basata a Milano (Agrate Brianza) riportando al Warehouse Manager. Assicura l’esecuzione e l’alto livello qualitativo del Servizio di Assistenza Tecnica relativamente alle attività sottoriportate. Svolge, quando richiesto,...
-
Service Desk Specialist
1 mese fa
Milan, Italia Ali Lavoro A tempo pienoTi piacerebbe far parte di una realtà che mette territorialità, trasparenza e capitale umano al primo posto?Se la risposta è sì, vai avanti nella lettura!Ali Lavoro, agenzia per il lavoro specializzata nella somministrazione, ricerca e selezione del personale, da oltre trent’anni presente in Italia e parte di W Group, piattaforma HR internazionale, è...
-
Impiegata/o Customer Service Specialist
1 mese fa
Milan, Italia Adecco Italia A tempo pienoAdecco Group, per azienda internazionale di abbigliamento tecnico sportivo ricerca un/a Impiegata/o Customer Service Specialist con ottima conoscenza della lingua inglese e francese.La risorsa inserita all'interno di un team strutturato si occuperà della gestione dei clienti sul mercato francese.Nello specifico la risorsa dovrà a occuparsi del contatto...
-
Service Specialist ACDx
5 mesi fa
Milan, Italia Werfen A tempo pienoOverview Post Date March 20, Number WEBIT-- Job Function Customer Service Location Milano Country Italy About the Position Key Accountabilities Provide both theoretical and practical instrument service training to the EEMEA partners and other relevant external stakeholders. Provide remote and on-site second level of technical support and...
-
Business Support Specialist
3 mesi fa
Milan, Italia WTW A tempo pienoThe Role Business Support Specialist - Client Service and Delivery The candidate will support the manager for maintaining existing client relationships/ portfolios with accountability for client retention as well as new business development; will help to manage and develop client and WTW relationships, and service and grow the portfolio within the...
-
Customer Service Specialist con olandese
5 mesi fa
Milan, Italia Bertelsmann SE & Co. KGaA A tempo pienoIl customer service specialist fa parte della divisione Loyalty & Healthcare e si occupa della gestione delle problematiche dei clienti in lingua olandese (C1) e francese (B2) attraverso differenti canali come telefono e e-mail. COSA FARAI Risponderai alle richieste dei clienti e dei gestori degli impianti in modo professionale, preciso e...
-
Client Service Specialist, Italy
5 mesi fa
Milan, Italia JPMorgan Chase & Co. A tempo pienoWe are actively looking for driven individuals who are collaborative, engaging and motivated to provide a first-class experience to clients. If you are a detail-oriented natural communicator with a passion for high quality service, the Client Service team may be the one for you. Job Summary: As a Client Service Specialist in the Private Bank you will...
-
Customer Service Specialist
5 mesi fa
Milan, Italia RDM Group A tempo pienoJob description:As one of the biggest players in paperboard manufacturing we’re currently looking for suitable candidates to join our Milan team of Back Office on the position of:Customer Service SpecialistHe/she will be a member of Italian Team and will be in charge of the portfolio of B2B customers in the Order to Cash process. He/she will act as a...
-
Service Strategy
2 settimane fa
Milan, Italia NHOA Energy A tempo pienoNHOA S.A. (formerly Electro Power Systems - Engie EPS), global player in energy storage and e-mobility, active in the construction of the largest fast and ultra-fast charging infrastructure in Southern Europe, develops technologies enabling the transition towards clean energy and sustainable mobility, shaping the future of a next generation living in harmony...
-
BNP PARIBAS Cardif
5 mesi fa
Milan, Italia BNP Paribas Real Estate A tempo pienoDescrizione dell'offerta di lavoro - BNP PARIBAS Cardif - Customer Service Office - Reporting & Governance Specialist (CUS000098)BNP PARIBAS Cardif - Customer Service Office - Reporting & Governance Specialist( Codice offerta: CUS000098) Descrizione Cosa farai Come Reporting & Governance Specialist, risorsa avrà in carico le seguenti...
-
RDA/Customer Service Specialist
4 settimane fa
Milan, Italia W EXECUTIVE S.R.L. A tempo pienoAzienda leader nel settore della moda e del design, impegnata a offrire prodotti di alta qualità e innovazione. La realtà si distingue per l'attenzione al dettaglio, l'approccio creativo e la passione per l'eccellenza. L' ambiente è stimolante e internazionale, dove il talento e l'impegno sono valorizzati e dove ogni collaboratore/trice ha l'opportunità...
-
Hospital Customer Service
3 mesi fa
Milan, Italia Viatris A tempo pienoVIATRIS ITALIA S.R.L. At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines regardless...
-
Product owner
3 mesi fa
Milan, Italia DNV A tempo pienoPurpose : To ensure the successful implementation and maintenance of the ServiceNow product to meet DNV BUSINESS ASSURANCE's needs by collaborating with relevant stakeholders and achieving the objectives of the work pack. Responsibilities : Project Delivery Ownership: Lead the delivery of ServiceNow projects, ensuring alignment with concurrent...
-
Payroll Specialist
3 settimane fa
Milan, Italia ADP, Inc. A tempo pienoPayroll Specialist: We are looking for a passionate Payroll Specialist to join our Client Services Team. The Payroll Specialist is responsible for serving ADP clients in order to deliver World Class Service, as well as maximize the value for them and continuously improve process and service.This is a temporal contract for maternity cover. Location: Milan...
-
Spare Parts Specialist-PC
16 ore fa
Milan, Italia BYD Europe A tempo pienoAbout the role:About the role The Spare Parts Specialist Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes ensuring bestinclass availability of parts for the European Market whilst managing inventory levels and stock turnover.As Parts Specialistyour...