Desktop Support Technician
4 settimane fa
Job Title: Desktop Support Technician (US Citizen Only)
Location: Remote
We are currently seeking candidates who meet the following qualifications
Responsibilities:
- Provide firstlevel support to users for hardware software and peripheral issues.
- Install configure and maintain desktop systems laptops printers and other IT equipment.
- Troubleshoot and resolve issues related to operating systems applications and network connectivity.
- Assist with onboarding and offboarding processes including setting up new user accounts and equipment.
- Manage and track IT assets and inventory.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Provide support for remote users and troubleshoot issues with VPNs and remote desktop software.
- Document issues and solutions in the ticketing system and create knowledge base articles.
- Ensure timely resolution of support requests to meet service level agreements (SLAs).
Qualifications:
- Associates degree in Information Technology Computer Science or a related field (or equivalent experience).
- Experience in a desktop support or IT helpdesk role.
- Strong knowledge of Windows and MacOS operating systems.
- Experience in office productivity software such as Microsoft Office 365.
- Experience with Active Directory user account management and group policies.
- Understanding of basic networking concepts (TCP/IP DNS DHCP).
- Excellent problemsolving skills and the ability to diagnose and resolve technical issues.
- Strong communication and customer service skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Federal Experience is a plus.
- Required Security clearance
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
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