Desktop Support Technician

4 settimane fa


Re, Italia ACS Consultancy Services A tempo pieno

Job Title: Desktop Support Technician (US Citizen Only)

Location: Remote

We are currently seeking candidates who meet the following qualifications

Responsibilities:

  • Provide firstlevel support to users for hardware software and peripheral issues.
  • Install configure and maintain desktop systems laptops printers and other IT equipment.
  • Troubleshoot and resolve issues related to operating systems applications and network connectivity.
  • Assist with onboarding and offboarding processes including setting up new user accounts and equipment.
  • Manage and track IT assets and inventory.
  • Collaborate with other IT team members to escalate and resolve complex issues.
  • Provide support for remote users and troubleshoot issues with VPNs and remote desktop software.
  • Document issues and solutions in the ticketing system and create knowledge base articles.
  • Ensure timely resolution of support requests to meet service level agreements (SLAs).

Qualifications:

  • Associates degree in Information Technology Computer Science or a related field (or equivalent experience).
  • Experience in a desktop support or IT helpdesk role.
  • Strong knowledge of Windows and MacOS operating systems.
  • Experience in office productivity software such as Microsoft Office 365.
  • Experience with Active Directory user account management and group policies.
  • Understanding of basic networking concepts (TCP/IP DNS DHCP).
  • Excellent problemsolving skills and the ability to diagnose and resolve technical issues.
  • Strong communication and customer service skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Federal Experience is a plus.
  • Required Security clearance

    If you meet these qualifications please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.


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