Growth & Operations Lead, Italy

About the Company:World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone.About the TeamThe Market Operations team oversees the launch strategy, growth, and ongoing management of World across all markets. This team deploys and manages all Orbs worldwide and serves as the primary point of contact for local Operators. Our mission is to effectively onboard active users to World and help build a globally inclusive identity and financial network.About the OpportunityAs our Growth Lead, Italy, you’ll play a pivotal role in scaling and maturing World’s operations in one of our most strategic markets. You’ll manage the day-to-day performance of Italy Operators, drive sustainable user growth, and ensure that all activities meet the highest standards of compliance, trust, and brand reputation.This is both a strategic and operational leadership role. You will collaborate with Market Operations, Legal, Policy, Marketing, and Central Operations to ensure World’s Italy activities are efficient, compliant, and aligned with our global vision.You’ll serve as the local connector between global priorities and on-the-ground execution — driving performance, enabling collaboration, and building strong relationships across our Operator network and external partners.Key ResponsibilitiesLead the growth and operational performance of World in Italy, ensuring strong Operator execution, compliance, and user experience.Source, onboard, and manage Operators and key partners, maintaining alignment with global standards and Italy regulatory expectations.Oversee location strategy and event approvals for brand activations across Italy.Partner closely with Legal and Policy to ensure full compliance with Italy data protection and financial regulations.Collaborate with Marketing and Communications to design and deliver high-trust, user-centric campaigns.Identify and implement operational best practices to drive efficiency and scalability.Use data and insights to track performance, assess risks, and shape decision-making.Deliver in-person and remote Operator training sessions to maintain operational consistency and quality.About You7+ years of experience in operations, business development, or growth management, ideally within technology, fintech, or high-growth environments.Proven success managing distributed teams or partner networks across multiple sites.Strong understanding of the Italian regulatory and compliance landscape (GDPR, data protection, financial regulation).Exceptional relationship-building and communication skills; able to manage high-performing Operator relationships with professionalism and empathy.Highly analytical and data-driven, with the ability to translate insights into strategy and action.Entrepreneurial, adaptable, and comfortable navigating ambiguity in fast-evolving contexts.Based in Rome and willing to travel across Italy and occasionally within Europe.Scope and Reporting LineScope: National ownership of the Italian market, with a focus on establishing operational excellence, scaling partnerships, and building trust with users and stakeholders.Reporting Line: Reports to the Regional Manager, Western Europe.
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