Night Manager
2 settimane fa
Per uno storico albergo 4*S nel cuore di Milano siamo alla ricerca di un/aNight ManagerA diretto riporto del General Manager, la figura coordinerà ogni aspetto durante il turno notturno.Lavorerà a stretto contatto con i manager e con i membri del team notturno, al fine di fornire un servizio puntuale agli ospiti e migliorare le performance del reparto.Principali Responsabilità:Supervisionare e coordinare il team di personale notturno, inclusi receptionist, addetti alle pulizie, guardie di sicurezza, ecc.Accogliere e assistere gli ospiti durante il check-in e check-out notturni, risolvendo eventuali problemi e reclami.Monitorare l'andamento delle vendite, le entrate e le spese durante il turno di notte.Assicurare la sicurezza della struttura e degli ospiti durante le ore notturne.Effettuare ispezioni periodiche delle aree pubbliche e delle camere.Garantire il mantenimento degli standard di qualità e di pulizia durante la notte.Gestire le emergenze e implementare piani di evacuazione se necessario.Redigere rapporti sulle attività e gli eventi della notte per il management.Collaborare con i team del turno diurno per assicurare un passaggio di consegne efficace.Requisiti:Esperienza di almeno 2-3 anni in ruoli di supervisione o management in contesti alberghieri 4*/5*.Ottima conoscenza delle procedure e delle normative relative alla gestione di una struttura ricettiva.Spiccate capacità di leadership, problem solving e gestione dello stress.Ottime doti comunicative e interpersonali per interagire con gli ospiti.Familiarità con l'utilizzo di software gestionali alberghieri.Flessibilità e disponibilità a lavorare durante le ore notturne.Conoscenza fluente di Italiano e Inglese.Location:Milano#J-18808-Ljbffr
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Night Manager
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