Housekeeping Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About the role

The Housekeeping Manager supports the Senior Director of Housekeeping in planning organizing, directing and controlling all housekeeping activities according to company standards and procedures.

What you will do

Assist the Senior Director of Housekeeping in recruiting, training, evaluating, leading, motivating, coaching, and disciplining all housekeeping employees in ensuring that established cultural and core standards are met; daily activities and planning for department  operation.

Oversee the cleanliness and maintenance of guest rooms, public and back of house areas, in accordance with procedures set forth by Four Seasons Hotels: supervise the work schedule done daily by the supervisors’ team, digitally collect room and floor status sheets for assigned work areas, monitoring staff daily progress. Coordinate work orders in assigned section.  Follow up to be sure work is completed and release rooms to be sold.

Resolve guests’ complaints, handling all interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. 

Ensure floors and storages are fully stocked based on the inventory and raise the necessary purchase requisitions.

Cooperate with outsourced staff, external contractors and other departments ensuring guests’ satisfaction.

Assist with responsibilities and duties in crunch situations on the floor, public areas, back of the house and laundry.

Support with any other tasks within the division and/or any tasks assigned to by the Senior Director of Housekeeping.

Attend regular operational meetings to ensure effective coordination and cooperation between departments. 

Keep open communication with the Senior Director of Housekeeping and have regular meetings.

In the absence of the Senior Director of Housekeeping, to be responsible for the smooth running and operation of the Housekeeping Department and all related areas.

What you bring

Minimum three years’ experience in Housekeeping with a supervisory or management role.

High level of attention to detail, a strong work ethic and excellent communication skills.

Strong leadership skills, ability to provide feedback to both employees and management and strong follow through.

Ability to lead a multicultural team is essential, as is a passion for service.

Reading, writing and oral proficiency in the Italian and English language.

  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Employee Meals

Schedule & Hours:

This position is based at the Four Seasons Hotel Florence and the contract is full time.  You must possess the legal right to work in Italy at the time of application.