Customer Service Assistant

1 settimana fa

Milano, Italia Lotus Bakeries A tempo pieno

Join to apply for the Customer Service Assistant role at Lotus Bakeries Are you looking for an exciting job in Customer Service? Do you thrive in an entrepreneurial environment with a driven team and a mix of talent that is embedded in a strong international FMCG group? Then check out this job opening For our Italian Sales Office, located in the city center of Milano, we are looking for a Customer Service Assistant , reporting to the Planning & Logistics Manager. Responsibilities Act as focal point for customers and local commercial teams, ensuring a timely, proactive and effective approach to supply chain issues Book and process incoming orders & order confirmations; monitor and update customers regarding order status Be the SPOC for 3PL logistic partners Maintain contact with the warehouses to prevent and solve any possible shipment issue Co-ordinate inbound transport from Lotus factories to Italy, manage stock and replenishment Manage customer complaints and billing issues and assist in credit control & finance administration Manage the Lotus Italy consumer careline & mail Manage ad hoc administration duties for the Italian team Qualifications Fluency in Italian and English Min 2 years of experience in a customer service/ logistics role Solid knowledge of logistics processes Experience on EDI implementation project would be a plus Experience in an FMCG company is strongly recommended Solid knowledge of SAP for order-to-cash processes (supporting customer operations) Good organization & coordination skills, friendly and open personality Punctuality, attention to detail, and affinity with numbers Strong pro-active and customer-centric mindset Proficiency in Microsoft Office Passion for our brand Offer Grasp the opportunity to join an ambitious and driven team with a mix of talents Being part of a fast growing, international company, you will get tons of on-the-job-learning and acquire new insights. In addition, you will be part of a culture where passion, team spirit and open dialogue are our main drivers. And of course, on top of that, you can enjoy delicious branded snacks every day Seniority level Entry level Employment type Full-time Job function Administrative, Customer Service, and Supply Chain Industries Food and Beverage Manufacturing #J-18808-Ljbffr

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