Hybrid CX Leader: Elevate Customer Experience

Stream Leader – Customer Experience Transformation Chi siamo Konecta è una azienda globale leader nella gestione dei processi aziendali e nell'outsourcing digitale per il customer management, con 120.000 dipendenti appassionati che operano in 30 lingue, su 4 continenti e in 26 paesi. Concentrandosi sulle esigenze e opportunità specifiche di ogni settore,...

A leading retail company in Italy is seeking a CX Digital Product Specialist to enhance the digital experience for users on website and app. The role involves collaboration across various teams, managing optimization projects, and improving customer engagement. The ideal candidate has a background in Economics or Marketing, with at least 3 years of relevant...

A prominent telecommunications company is seeking a proactive Service Manager to lead customer experience initiatives. This role involves overseeing customer operations, managing escalations, and collaborating with various departments to ensure customer satisfaction. The ideal candidate will have a background in telecom, strong analytical skills, and the...

A leading international manufacturer is seeking a proactive Customer Service Specialist for its Milan office. This full-time hybrid position focuses on managing customer orders, ensuring satisfaction, and collaborating with internal and external teams. Candidates should have a bachelor's degree, proficient skills in SAP and Excel, and 2-3 years of relevant...

Java Senior Software Engineer - CX (Hybrid) Apply for the Java Senior Software Engineer - CX (Hybrid) role at eDreams ODIGEO . Why eDreams ODIGEO Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. Millions of customers every year across 44 markets – 5 brands – 7M members in Prime. More than 100...

A global coffee brand in Italy is seeking a Digital Commerce Growth & CX Lead to enhance its digital ecosystem. You will design customer journeys across channels, lead cross-functional teams, and optimize engagement through data-driven strategies. Ideal candidates should have over 6 years of expertise in digital growth, strong analytical skills, and...

A leading telecom service provider is seeking a proactive Service Manager in Rome, Italy. The ideal candidate will drive customer satisfaction and service excellence, managing operations and incident resolution processes. Responsibilities include collaborating across departments, providing service reports, and overseeing customer documentation. Candidates...

A technology-driven company is seeking a Director of AI-Driven CX Engineering to lead teams in developing innovative AI solutions for customer support. This role requires strong technical leadership and the ability to collaborate strategically with stakeholders. The ideal candidate will have a robust background in software development and team management....

A technology-driven company is seeking a Director of AI-Driven CX Engineering to lead teams in developing innovative AI solutions for customer support. This role requires strong technical leadership and the ability to collaborate strategically with stakeholders. The ideal candidate will have a robust background in software development and team management....

A growing fintech company near Milan is seeking a Customer Support Specialist to effectively manage and resolve customer inquiries. Ideal candidates will have 2-4 years of customer care experience, especially in banking or finance, and possess strong problem-solving skills. The role offers a competitive salary up to €30k, opportunities for professional...