Customer Success
2 giorni fa
Customer Success Manager (Remote from Italy) We are looking for a Customer Success Manager in Italy. The role is a strategic and hands‑on opportunity to lead and scale a global customer experience function within a fast‑growing e‑commerce environment. Accountabilities Own and continuously improve the end‑to‑end customer experience, defining scalable customer success strategies aligned with business growth objectives. Establish, track, and optimize KPIs, workflows, and team goals to drive customer satisfaction and operational excellence. Build, manage, and mentor a high‑performing customer success function covering support, aftersales, and service coordination. Enable consultative sales and client communications across email, SMS, and social platforms, supporting both direct and third‑party sales channels. Oversee accurate quote and invoice creation, client onboarding, equipment setup, and coordination with technical service partners. Lead customer communications related to shipping, damages, returns, and claims, ensuring fast, clear, and effective resolutions. Identify recurring operational pain points and collaborate cross‑functionally to implement automation and process improvements. Requirements Minimum 5 years of experience in customer success, client operations, or a similar client‑facing role, with at least 2 years in a leadership capacity. Strong background in e‑commerce operations, with hands‑on experience using platforms such as Shopify and QuickBooks preferred. Excellent written and verbal communication skills, with the ability to manage complex customer interactions professionally. Strong analytical, organizational, and problem‑solving skills, with high attention to detail. Ability to manage multiple workflows, priorities, and stakeholders in a remote, fast‑paced environment. Familiarity with professional coffee equipment or the specialty coffee industry is a strong advantage. Benefits Fully remote, flexible work environment with a globally distributed team. Opportunity to lead a high‑impact function within a rapidly growing brand. Collaborative and passionate culture focused on innovation and customer excellence. Exposure to international customers and cross‑functional business operations. We appreciate your interest and wish you the best #J-18808-Ljbffr
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WorkFromHome, Italia Evolved Success A tempo pienoCompany Description At Evolved Success, we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise there’s another mountain ahead — one that calls for more purpose, creativity, and freedom. Our business revolves around providing, success education that equips...
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WorkFromHome, Italia Evolved Success A tempo pienoCompany Description At Evolved Success, we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise there’s another mountain ahead — one that calls for more purpose, creativity, and freedom. Our business revolves around providing, success education that equips...
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Customer Success Manager
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WorkFromHome, Italia ServiceNow A tempo pieno2 days ago Be among the first 25 applicants Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of...
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Strategic Customer Success Leader
1 settimana fa
WorkFromHome, Italia ServiceNow A tempo pienoA leading cloud-based solutions provider in Milan seeks an experienced Customer Success Manager to drive customer engagement and maximize the value of their investment in ServiceNow products. This role involves building strategic relationships, providing tailored guidance, and ensuring seamless collaboration across internal teams. Ideal candidates have over...
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Customer Success Manager
1 settimana fa
WorkFromHome, Italia ServiceNow A tempo pieno2 days ago Be among the first 25 applicants Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of...
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Customer Success Manager
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WorkFromHome, Italia Page Personnel Italia SPA A tempo pienoSoluzioni software per la digitalizzazione dei processi di acquisto Customer Success Manager Azienda Il nostro cliente è una solida realtà specializzata nello sviluppo di soluzioni software per la digitalizzazione dei processi di acquisto. La piattaforma è progettata per ottimizzare i processi di acquisto e favorire la collaborazione end-to-end tra le...
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Senior AI Customer Success Manager
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WorkFromHome, Italia indigo.ai A tempo pienoJoin to apply for the Senior AI Customer Success Manager role at indigo.ai . indigo.ai is the leading platform in Italy for building next-generation AI Agents that transform the way companies communicate with their customers. Since 2016, we’ve been helping enterprises in industries such as finance, insurance, utilities, retail, and e‑commerce to evolve...
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Enterprise Customer Success Executive
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WorkFromHome, Italia BizAway A tempo pienoEnterprise Customer Success Executive - Italy Apply for the Enterprise Customer Success Executive - Italy role at BizAway . About BizAway Here at BizAway, we Deliver the Future of Travel.
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BACK OFFICE
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WorkFromHome, Italia MHS - Mechanica Holding and Service A tempo pienoChi siamo? Cadac Group srl, Autodesk Platinum Partner con sedi a Milano, Roma, Bari, Bologna, Crema, Napoli, Torino e Madrid; in qualità di System Integrator aiutiamo professionisti e aziende a realizzare la trasformazione digitale nella progettazione industriale e civile basata su tecnologia Autodesk. Il ruolo – Back Office & Customer Success Per...
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Remote Marketing
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WorkFromHome, Italia Evolved Success A tempo pienoA leading success-education company is seeking a Marketing & Customer Insights Lead to drive growth through brand strategy and customer analytics. This remote role offers flexible hours and opportunities to mentor a high-performing team within a supportive, performance-based framework. Ideal candidates should have 15+ years in the marketing or retail sectors...
