Service Delivery manager
4 settimane fa
4 days ago Be among the first 25 applicants Position Details We are seeking a highly experienced and proactive Onsite Delivery Manager to lead IT Infrastructure Operations for a large enterprise customer. This role requires fluency in Italian to effectively engage with customer stakeholders who are not conversant in English. The candidate will manage a complex on-prem infrastructure supported by an India-based delivery team and play a key role in the customer’s transformation journey to AWS Cloud over the next four years. Key Responsibilities Act as the primary onsite interface for customer stakeholders across IT and business functions. Manage delivery of IT operations services including Network & Storage, Backup (Commvault), OS Patching. Lead and coordinate high-priority incident resolution involving Customer IT teams, Third-party IT vendors, Product support teams (e.g., Nutanix, Oracle, Commvault). Ensure effective communication in Italian, bridging gaps between customer stakeholders and the India-based delivery team. Drive SLA adherence and ensure high-quality service delivery across L1, L2, and L3 support functions. Demonstrate ownership and accountability for service outcomes and customer satisfaction. Collaborate with offshore teams to ensure alignment with Customer and ITCI processes. Support and contribute to the cloud transformation program, with a focus on learning and adapting to AWS-based operations. Required Skills & Experience 10–15 years of experience in IT Infrastructure Operations. Minimum 5 years in an onsite Delivery Manager role for IT operations projects. Prior experience delivering services using a Global delivery model, Managed services model with distributed teams. Experience leading transformation of ITOps. Excellent communication and stakeholder management skills, with proven expertise in engaging, liaising with, and managing a diverse set of executive-level stakeholders (VP and above). Ability to articulate complex technical solutions to both technical and non-technical audiences. Proven experience in IT service delivery within the manufacturing industry. Proven experience managing services delivered 100% by offshore (India-based) teams. Strong understanding of enterprise IT infrastructure hosted on-prem. Excellent problem-solving, interpersonal, and influencing skills. Highly proactive, with a strong sense of ownership and initiative. Ability to work effectively with stakeholders and vendors who do not report directly to this role. Seniority level Mid‑Senior level Employment type Full‑time Job function Project Management and Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
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Service Delivery Manager
1 settimana fa
Milano, Italia Wiit S.P.A. A tempo pienoService Delivery Manager di WIIT S.p.A. | softgarden View job here Service Delivery Manager A tempo pieno Milan, Italy Con esperienza professionale 06/11/25 Service Delivery Manager In WIIT, società italiana con sedi in Germania e Svizzera e quotata presso la Borsa Italiana, abbiamo scelto di fare la differenza per i nostri clienti.Siamo leader...
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Service Delivery Manager
4 settimane fa
Milano, Italia beBeeLeadership A tempo pienoService Delivery Manager We are seeking a driven and results-oriented Service Delivery Manager to spearhead operational efficiency within our hospitality organization. Responsibilities: Drive operational excellence and enhance customer experience Collaborate with leadership teams to achieve strategic objectives Develop and implement innovative strategies to...
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Service Delivery Manager
2 settimane fa
Milano, Italia Bebeeleadership A tempo pienoService Delivery Manager We are seeking a driven and results-oriented Service Delivery Manager to spearhead operational efficiency within our hospitality organization. Responsibilities Drive operational excellence and enhance customer experience Collaborate with leadership teams to achieve strategic objectives Develop and implement innovative strategies to...
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Service Delivery Manager
4 settimane fa
Milano, Italia WIIT - The Premium Cloud A tempo pienoService Delivery Manager In WIIT, società italiana con sedi in Germania e Svizzera e quotata presso la Borsa Italiana, abbiamo scelto di fare la differenza per i nostri clienti. Siamo leader nell’erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessità di servizi di gestione di applicazioni critiche e business...
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Service Delivery Manager
2 settimane fa
Milano, Italia WIIT - The Premium Cloud A tempo pienoService Delivery Manager In WIIT, società italiana con sedi in Germania e Svizzera e quotata presso la Borsa Italiana, abbiamo scelto di fare la differenza per i nostri clienti. Siamo leader nell'erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessità di servizi di gestione di applicazioni critiche e business continuity....
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Service Delivery Manager
21 ore fa
Milano, Italia Wiit S.P.A. A tempo pienoService Delivery Manager In WIIT' societ italiana con sedi in Germania e Svizzera e quotata presso la Borsa Italiana' abbiamo scelto di fare la differenza per i nostri clienti. Siamo leader nell'erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessit di servizi di gestione di applicazioni critiche e business continuity. Ricerchiamo...
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Service Delivery Manager
2 settimane fa
Milano, Italia Wiit - The Premium Cloud A tempo pienoService Delivery ManagerIn WIIT, società italiana con sedi in Germania e Svizzera e quotata presso la Borsa Italiana, abbiamo scelto di fare la differenza per i nostri clienti. Siamo leader nell'erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessità di servizi di gestione di applicazioni critiche e business continuity.Ricerchiamo...
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Service Delivery Manager
2 settimane fa
Milano, Italia Prima Assicurazioni A tempo pienoAre you a senior HR Service Delivery looking for an exciting and challenging employment opportunity operating at senior level in a pan-European and innovative environment? We are looking for an experienced HR professional who can work closely with the Global Head of People Partnering & Delivery (and team) on a number of key projects designed to strengthen...
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Service Delivery Account Manager
4 giorni fa
Milano, Italia Epson Europe B.V. A tempo pienoJoin to apply for theService Delivery Account Managerrole atEpson Europe B.V.The Service Delivery Account Manager for Printing Solution is responsible for managing and overseeing the delivery of services to clients and securing Epson's share of the market for key customer accounts.This role involves coordinating with various teams, ensuring that service...
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Service Delivery Account Manager
3 settimane fa
Milano, Italia Epson Europe B.V. A tempo pienoThe Service Delivery Account Manager for Printing Solution is responsible for managing and overseeing the delivery of services to clients and securing Epson share of the market for key customer accounts. This role involves coordinating with various teams, ensuring that service level agreements (SLAs) are met, and maintaining strong relationships with clients...
