Restaurant Guest Relations

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. About the location: An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Job DescriptionWe are looking for a passionate Restaurant Guest Relations. You will have the opportunity to be part of a cohesive team who are truly committed to deliver outstanding service and unique experiences to our guests. ResponsibilitiesProvide an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. Anticipate guest needs, ascertain satisfaction and respond urgently and appropriately to guest concerns and requests. Greet guests promptly, courteously, graciously with eye contact, and a smile. Manage guest reservations and respond promptly to client inquiries and special requests via email and telephone, ensuring a seamless and personalized experience. Take reservations using the Hotel software, review the daily reservation book and seat guests with or without reservations according to their preferences. Ensure guests’ names and preferences are recorded according to Four Seasons standards. Organize the menus for each service to ensure quality, condition and appearance. Ensure to have a complete working knowledge of the menus and be familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity. Support the F&B Team with other service tasks when needed. RequirementsEducation: High school education or equivalent experience Experience: Must have a minimum of one year food service experience in a luxury environment Must possess excellent personal presentation and interpersonal skills. Must possess a confident outgoing personality, a can-do approach to any request and the ability to remain calm under pressure. Flexibility, and team work approach are required Reading, writing and oral proficiency in the Italian and English language. This position requires continuous standing for 8 hours. Travel required: None. What We OfferFour Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. Competitive salary Free Uniform or work clothes with dry cleaning available Quality meals at our Employee restaurant Employee discounts in our Four Seasons outlets and other suppliers in town Access to the Wellbeing hotel program Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year Employee Recognition Programs Excellent Training and Career Development opportunities Opportunities to build a successful career with global potential We are an equal opportunities employer and welcome applications from all qualified candidates. #J-18808-Ljbffr